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ISO/IEC 20000 SIG| SMS Under the Microscope: Capacity Management and the SMS
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12/18/2014
When: 12/18/2014
12:00 PM
Where: https://www.brighttalk.com/webcast/845/87251
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To register to attend please visit: https://www.brighttalk.com/webcast/845/87251

•What is the ISO/IEC 20000 SMS?
•Capacity Management – Basic Concepts
•Capacity Management and the Service Management System
•Capacity Management – Implementation Guidance
•Q&A

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