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ISO/IEC 20000 SIG| SMS Under the Microscope: Supplier Management and the SMS
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When: 8/21/2014
12:00 PM
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ISO/IEC 20000 Service Management System under the Microscope Series -

Supplier Management and the SMS
The ISO/IEC 20000 SIG Board Members are excited to announce the 14th episode of a series of 17
webinars providing implementation guidance of the ISO/IEC 20000 Service Management System.
The program is designed to educate our audience on the components of the Service Management System (SMS) of ISO/IEC 20000 and which best practices to adopt to meet the standard’s requirements to accomplish effective management of IT services.

Please join us for our 14th event that is titled –
”The ISO/IEC 20000 SMS Under the Microscope – Supplier Management and the SMS”

                When:                Thursday, August 21st, 2014

                Time:                  1:00 PM EST



**First time users of BrightTalk must register prior to attending the webcast.  BrightTalk will be used for future webcasts presented by the ISO/IEC 20000 SIG and other itSMF USA groups.



       The ISO/IEC 20000 SMS Under the Microscope – Supplier Management and the SMS

o   What is the ISO/IEC 20000 SMS?

o   Supplier Management – Basic Concepts

o   Supplier Management and the Service Management System

o   Supplier Management – Implementation Guidance

o   Q&A


Keynote Speaker: Suresh GP, WW SMS Lead at HP

Suresh GP has more than 13 Years of experience and is currently employed with Hewlett Packard (HP) as WW Leader for Solution Management Services. He has wealth of experience in different facets of IT Service Management, IT Governance, Project & Program Management and ISO Standards. Over the years, he has performed diversified roles that included ITSM Consultant/Solution Architect/ Program Manager/Business Consultant and Architecture & Standards Governance Manager. With ideal blend of experience in Infrastructure Management domain and Managed Services, he continues to be a trusted advisor for Clients World Wide. To complement his extensive experience, he has earned wide range of certifications that include ITIL V3 Expert, CGEIT, PMP, ISO 20000 Practitioner, ISO 20000 & 27001 Lead Auditor and Cobit Foundation. He is a regular blogger and speaker in National &International Forums .Suresh is the host of the ITSM-India Podcast covering Indian ITSM practitioners and senior executives on Market trends, challenges and best practices. He was awarded the ITSM Contributor award by itSMF Singapore in 2014. He serves as Board of Director for itSMF India Chapter.


Moderator: Tammy Whited, Service Management Dept. Head in the Office of the CIO at Fermilab

Tammy is responsible for Business Analysts/Liaisons, ITIL Process Owners, and the Communications. She is a key leader in the effort for improving the services that Computing delivers to the laboratory. Fermilab was ISO/IEC 20000 certified in December 2012, and she worked with the core ISO/IEC 20000 team to drive the certification to completion. Tammy has worked in Information Technology for 20 years and has experience in several industries (Government, Financial, Investment, Travel, and IT Consulting for Healthcare, Marketing, Engineering, and Manufacturing). Throughout her career she has managed IT staff in Service Desk, Desktop Support, Desktop Engineering, Network Services, Server Support, Application Development/Support, and IT Operations. In addition, she has been responsible for Business Process Management, Quality Management, Business Continuity, Information Security and Risk Management processes within an IT organization.


For questions or to volunteer as a Speaker or on our Board please contact us at: