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ISO/IEC 20000 SIG| SMS Under the Microscope: Release and Deployment Management and the SMS
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4/24/2014
When: 4/24/2014
12:00 PM
Where: https://www.brighttalk.com/webcast/845/87243
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To Register to attend please visit: https://www.brighttalk.com/webcast/845/87243

•What is the ISO/IEC 20000 SMS?
•Release and Deployment Management – Basic Concepts
•Release and Deployment Management and the Service Management System
•Release and Deployment Management – Implementation Guidance
•Q&A

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