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Los Angeles LIG | Best Practices for Setting up Configuration Management System
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Best Practices for Setting up a Configuration Management System A Configuration Management System (CMS) is an essential requirement for success as a service provider. The CMS maintains key data about services and stores important relationship information about service components needed to successfully manage services. Without a CMS, other ITSM processes will lack needed data and information about IT services and will be much less effective. A will defined CMS is essential for the succes

1/9/2014
When: Thursday
From 6:00 PM until 8:30 PM
Where: Union Bank Business Office
1980 Saturn Street,
Monterey Park,, California  91755
United States
Contact: Ray Ybarra
626.437.5259


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Work Shop: Best Practices for Setting up a Configuration Management System A Configuration Management System (CMS) is an essential requirement for success as a service provider.  The CMS maintains key data about services and stores important relationship information about service components needed to successfully manage services.    Without a CMS, other ITSM processes will lack needed data and information about IT services and will be much less effective.  A well defined CMS is essential for the success of all other ITIL processes.

This session will cover:

Important definitions within Configuration Management·   Core activities of the Configuration Management process·      Best practices for scoping and identifying Configuration Items (CIs)·      Best practices for architecting a CMS·      CMS examples·      Basic hands-on exercise(s) for setting up a CMSIf you need help setting up a Configuration Management System, this session is for you.

 

Our SPEAKER Roc Paez, IT Service Management Consultant/Instructor, Hewlett Packard

Roc Paez has worked in the IT industry for twenty-seven years, the last twenty with Hewlett Packard. He currently delivers all courses in the ITSM curriculum and consults with customers in their implementation of ITIL and ITSM concepts. Roc’s past experiences include system and network administration, service desk analyst, course development, and education account manager.

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