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Ohio Valley LIG | Meeting Tuesday October 15th!
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Greetings campers! Due to some scheduling concerns with our meeting hosts, we are changing the day of our next meeting to Tuesday, October 15th. We're also offering this meeting at two separate locations (one in Louisville and the other in Cincinnati) in the hopes of maximizing attendance. Join us to hear from our own Lisa Hodges as she presents her Fusion topic of "ITIL and Agile", Dawn Blackburn on her story from Kindred Healthcare, and yourselves in a Bring Your Own Problem Session.

10/15/2013
When: Tuesday October 15th
From 11:30am to 3:00pm
Where: Kindred Healthcare
680 S Fourth St
Louisville, Kentucky  40202
United States
Contact: Rich Rouse
937-534-4398


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Directions to Kindred:  http://itsmfusa.site-ym.com/global_engine/download.asp?fileid=1525C7AB-B7BA-4901-A02E-6CF217700924&ext=docx

 

Locations:

On-site:  Kindred Healthcare 680 S Fourth St               Remote:  Miami University Voice of America Learning Center
               680 S Fourth St                                                             7847 VOA Park Drive, Room 127
               Louisville, KY 40202                                                       West Chester, Ohio 45069

Fee:  $10 for non-members, free for members, lunch provided by host and sponsors (Fruition Partners and
         Kindred Healthcare)

 

11:30 a.m. – 12:00 p.m. Registration & Lunch & Networking

12:00 p.m. – 12:20 p.m. Introductions, itSMF USA and Ohio Valley LIG Business
                      Joan Coolidge         OVLIG President

12:20 p.m. – 12:30 p.m. Fusion and OVLIG Book Club
                      Lisa Hodges            OVLIG President-Elect

12:30 p.m. – 12:35 p.m. Words from our sponsor:  Mary Ward from Fruition Partners

12:35 p.m. – 12:45 p.m. "Tell Your Story” Series
                      Dawn Blackburn      Kindred Healthcare

12:45 p.m. – 1:45 p.m. ITIL and Agile:  Two steps forward; one step back? 
                                     Lisa Hodges from Cornerstone Service Management

Your application development team has adopted the Agile approach.  Releases are going live more quickly, customers are happy!  A few weeks later, incident response times are slow and the problem backlog is growing.  Operations asks development for help, and are told ‘sorry, we don’t have time – we’re off on the next Sprint’!  Operations staff are frustrated, end users are left wondering what happened to that great initial response?!  Many organizations have adopted ITIL best practices and embraced the Agile approach and experienced positive results, yet all too frequently is seems that we’re creating a gap between development and operations.”  

1:45 p.m. – 1:55 p.m.  Break/Networking  

1:55 p.m. – 2:30 p.m.  Group Discussion Activity for "Bring Your Own Problem”

2:30 p.m. – 2:55 p.m.  Group sharing for "Bring Your Own Problem”  

2:55 p.m. – 3:00 p.m.  Evaluations & Door Prizes

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