Directions to Kindred: http://itsmfusa.site-ym.com/global_engine/download.asp?fileid=1525C7AB-B7BA-4901-A02E-6CF217700924&ext=docx
On-site: Kindred Healthcare 680 S Fourth St Remote: Miami University Voice of America Learning Center
680 S Fourth St 7847 VOA Park Drive, Room 127
Louisville, KY 40202 West Chester, Ohio 45069
Fee: $10 for non-members, free for members, lunch provided by host and sponsors (Fruition Partners and
a.m. – 12:00 p.m.
& Lunch & Networking
p.m. – 12:20 p.m.
itSMF USA and Ohio Valley LIG Business
Coolidge OVLIG President
p.m. – 12:30 p.m.
and OVLIG Book Club
Hodges OVLIG President-Elect
p.m. – 12:35 p.m.
from our sponsor: Mary Ward from
p.m. – 12:45 p.m.
Your Story” Series
Dawn Blackburn Kindred Healthcare
p.m. – 1:45 p.m.
ITIL and Agile: Two
steps forward; one step back?
from Cornerstone Service Management
Your application development team has adopted the Agile
approach. Releases are going live more
quickly, customers are happy! A few
weeks later, incident response times are slow and the problem backlog is
growing. Operations asks development
for help, and are told ‘sorry, we don’t have time – we’re off on the next
Sprint’! Operations staff are
frustrated, end users are left wondering what happened to that great initial
organizations have adopted ITIL best practices and embraced the Agile
approach and experienced positive results, yet all too frequently is seems
that we’re creating a gap between development and operations.”
p.m. – 1:55 p.m.
– 2:30 p.m.
Group Discussion Activity for "Bring Your Own Problem”
p.m. – 2:55 p.m.
Group sharing for "Bring Your Own Problem”
p.m. – 3:00 p.m.
Evaluations & Door Prizes