ANNUAL BIRDS OF A FEATHER EVENT
To Be Led by ITSM Experts (You) in the DC Metro Area
October 15, 2013 2:30 p.m. -- 6:00 p.m.
LOCATION: Offices of L-3 Stratis
11955 Freedom Drive, Reston VA
MEMBERS - FREE
GUESTS - $10
You must bring identification to the meeting.
This is a secure building. Attendees will need to indicate upon registration if
they have US Citizenship or a valid Green Card
Badging with photo id only that indicates this status.
Please register early so we can plan the food and space accordingly.
GREETINGS itSMF National Capital Area Members
Hope you have enjoyed a fabulous summer and are ready for a busy Fall season of IT Service Management. As you know, both the Federal Government and Commercial Organizations in the DC Metro area have both best practice ground breaking successes and their own unique struggles with implementation of IT Service Management principles and processes in their organizations. YOU are the experts who are in the best position to support, lead, and assist agencies and organizations with their efforts and what better way to stay "in the know" than networking with other knowledgeable, intelligent and informed colleagues who are ITSM experts. Our annual itSMF National Capital LIG "Birds of a Feather" event has always been one of our most popular and well attended events. The format of 5 topics running at 50 minutes with a small group and then repeated for a new group allows for in-depth discussions, sharing of experiences and challenges and the opportunity to network, collaborate, and brainstorm with other ITSM professionals.
Complimentary refreshments will be provided. Since we will be in the Reston Town Center, we invite you to plan to enjoy Happy Hour after the event at Il Fornaio in the Town Center. Get a group together and enjoy the afternoon, continue your
discussions at Happy Hour and kick off the weekend with knowledge, networking and refreshments.
Sessions will be available:
"DevOps/ Agile – Rapid Evolution or the Fast
Path to Extinction- How it is evolving”
DevOps is the result of the collision
of advances in tools and widespread agile adoption. It is the marriage of agile
practices and system administration. You may know DevOps by another name: Agile
Operations or Agile for Infrastructure. DevOps is really about increasing the
level of collaboration between development and operation as well as between QA
Arun Simha is a Fellow and Solutions Architect
within L-3's elite Solution Engineering Team. This team is part of L-3 STRATIS's
Chief Growth Office (CGO)
L-3's top technical and
business minds in spearheading strategic pursuits in enterprise agile IT, cloud
computing, Big Data and cyber security. Arun is a Contributor and Reviewer of
the ITIL v3 2011 Edition. As an ITIL Expert and Service Manager, Certified
Scrum Master and a recent PMP, , Arun is constantly refining business models
and leading key growth initiatives to differentiate L-3 with Federal, DOD, Intelligence
Community and International customers.. Arun has been actively involved in the
itSMF National Capital Area committee since 2006 and hosted the first two
"Vendor Shootouts”. Arun has over 24 years of experience in the IT industry
with a strong focus on applying ITIL and Continuous Delivery methods to achieve
information on L-3's STRATIS division is available at:
Jay Flowers in the
Director of Agile Practice for the Agilex Health Care Practice, with over 14
years' experience in information technology as a software developer, engineer,
architect, and is expert in Agile engineering practices.
He is the created the old CI Factory, a turnkey
Continuous Integration system, as well as the new Agilex DevOps Factory, a turnkey
solution for development project hosting using Continuous Delivery.
He has published articles in magazines such
as Microsoft's MSDN and contributed to an O`Reilly book on Development Power
Tools. Jay Flowers has been a speaker at user groups and conferences across the
United States of America on CI Factory and Agile engineering practices. More
information is available at
Joe Porto is a Director of
Systems Engineering with a focus on Agile development at Agilex. He has over 13
years of experience in the design, development, integration, testing and
deployment of Intelligence Community Systems.
He has provided technical leadership for multiple teams of Agile
engineers involved in all aspects of end-to-end systems development. More
information is available at
"Advance Problem Management Root Cause
Analysis – Using thinking methodology to apply critical thinking to Root Cause
Analysis”. - Dr. Matt
Fourie co- founded Thinking Dimensions with Chuck Kepner in 1997. Together they
developed the KEPNER and FOURIE™ thinking methodology which is recorded in
published literary works such as "Managing Beyond the Ordinary”, "Innovation –
The FreeZone Thinking Experience” and "SOLVE IT, Root Cause Analysis”.
Matt Fourie's primary focus is on product design and managing the international
network across 20 countries. This is supported by solution design, facilitation
and capability development in the areas of process improvement, ITIL Continual
Service Improvement, Lean-Sigma and general problem solving practices.
Root Cause Analysis helps
avoid unnecessary and expensive "Trial & Error" fixes by using a
step-by-step critical thinking approach to identify, analyze, resolve and
prevent major incidents and problems. Due to the highly specialized disciplines
in Infrastructure, Database Management, Networking, Security/Risk, Development
and Design, IT professionals often lack a common skill-set across their silos
to solve major incidents and problems effectively. Root Cause Analysis applies
to all IT disciplines and is most effective in bringing all these varied skills
together with a common process and language to resolve problems.
The KEPNER and FOURIE
skill-set shared during this session goes hand in hand with Problem Management
initiatives utilizing Problem Managers, Project Managers, Application Managers,
and Service Delivery Managers as the key to results generation. These skills
are quickly applied to Major Incidents, Problems and Projects in the workspace
and results are measured in time, cost and quality metrics. Participants will
have an opportunity to share and contrast their Root Cause Analysis and Problem
Management processes with the other session attendees. More information is
ITSM"s Role in the
Consumerization of IT - How this approach can be adopted to immediately improve
the level of service to end users and their overall IT experience.”
People's expectations of service have
changed. We can order a plane ticket from anywhere on our mobile devices.
We can search and combine information instantly from multiple sources and
across the web. End users now wish to request and receive IT services in
the same way that we do in our everyday lives. Unfortunately, an average
of 87% of employees reported losing an average of 18 hours per month due to IT
friction. This friction causes shadow IT and makes IT as an organization
become less relevant to the enterprise. In this session, we discuss new
approaches that allow IT to remove friction, empower end users, and become more
relevant as an organization.
Ainsworth of BMC Software is a Technical Director with the Federal Division
with over 14 years of BMC solutions experience. He has worked with clients
providing cutting edge cloud and enterprise based solutions across a diverse
group of clients and business models. This coupled with BMC's position in the
marketplace provides Stuart with a rich history to draw upon his experience
around IT consumerization.
information is available at:
and Sustaining Stakeholder Excitement for ITSM"
; It's often difficult to keep
stakeholders excited and engaged after the"newness" of an ITIL
initiative has passed. This session will discuss ideas around both
creating stakeholder excitement
at the start of an ITSM program
as well as maintaining stakeholder interest for ITIL over the long term.
Flora is an experienced Project and Program Manager with over 10 years'
experience in a variety of industries and sectors. She began her career as a
drug development project manager for a growing pharmaceutical company, then
made the leap to IT when she led an Enterprise Project Management (EPM) system
implementation and established business processes to support the firm's rapid
has built Program Management Offices and led multiple EPM and IT Service
Management (ITSM) projects. She has rescued failing tool implementation
projects and revamped IT and Business processes for her clients, helping
organizations implement ITIL v3 processes and ensuring alignment with IT and
is PMP, PgMP, PRINCE2, ISO20k, and ITIL v3 Expert Certified and is the lead
Project Management curriculum developer at Beyond20. She has a Masters Degree
in Microbiology from the University of Florida and serves as an adjunct
professor of Project Management for San Diego State University (SDSU)
addition to PMP and ITIL training courses, Erika teaches PRINCE2 and other
project management curriculum. She also delivers training on VMware's "Ionix”
ITSM platform, Microsoft Project, Project Server, and SharePoint. Erika is a
skilled writer, blogger, and presenter on a variety of technical and business
topics. She is passionate about community involvement and was honored as PMI
Global Volunteer of the Year in 2007.
More information is
Achieving True World Class IT
EXCELLENCE - Is IT performing at the maximum possible level of performance in
Think for a moment about most
industries in America.
We all know of
organizations that consistently and faithfully deliver high performance in many
respects – lower costs (or high profitability), extremely high customer
satisfaction and customer loyalty, revenue growth, high market share.
For example, in the hotel industry, companies
like the Ritz Carlton are always at the top of rankings on quality and on
perceptions of value for the money.
this BoF session, we will talk about some of the lessons learned and secrets of
high performance that are proven and have been statistically validated since
the official establishment in 1987 of The Malcolm Baldrige Award.
This Award is conferred each year by the
President of the United States to America's top organizations and has led to
job growth of 93% versus 3% within the same industries to organizations that
have been repeat winners of the award.
What can those of us in IT learn about EXCELLENCE from the model employed
by America's best organizations?
does it take for IT to be revered and to be thought of as a high value
investment just like your favorite personal service provider?
Can IT be the best place to work ?
How does IT provide a level of user
experience as legendary, pleasurable, and memorable as Disneyland
to this BoF session to receive some basic information on the high performance
model that you can take away with you and share your own experiences and
lessons learned on the various components that we will discuss around the group.
The group will generate examples through this
brainstorming of ways that IT organizations can do a better job of becoming a
true high performance organization focused on EXCELLENCE.
About the facilitator
Kirk Holmes is President of Holmes and Associates, Inc, a leading advisor and
consultancy to government and commercial organizations on ITSM, IT operations,
performance, and organizational improvement (http://www.holmesinc.net).
He was co-founder (2003) and Past President
from 2006 to 2009 of the National Capital Area Local Interest Group, the
largest itSMF local interest group in the world.
He also served four years on national Board
of Directors of itSMF USA in the roles of Treasurer, Business Development, Publications,
and Knowledge Management.
In that role,
Kirk represented the USA in the itSMF-International Publications Executive
Subcommittee that coordinates and endorses publications as representing global
best practice for IT Service Management and he was also managed the launch and
growth of ITIL Version 3 in the USA on behalf of global itSMF community.
Outside of itSMF activities, Kirk was
appointed by the Administrator of the National Institute of Standards and
Technology, he has been serving as an Examiner since 2011 for the Malcolm Baldrige
Performance Excellence Award, the award conferred by the President of the
United States or Vice-President to America's greatest organizations.
He is also Chair of an ASQ Special Interest
Group on Performance Excellence and sits on the Advisory Board of ISO 15504 for
More information is
available at http://www.linkedin.com/in/kirkeholmes