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DFW LIG | What's in Your Service Catalog?
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This workshop is a highly interactive opportunity. After a review of the concepts supporting this important area, a case study organization will be presented and participants will build a Service Catalog, with links to the CMDB and Service Requests. Following this work, the links to other processes will be discussed from the standpoint of the case study organization.

When: 7/18/2013
From 9:00 AM until 4:00 PM
Where: Christus Health
919 Hidden Ridge
Irving, Texas  75038
United States
Contact: Your DFW itSMF LIG

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WORKSHOP: What's in Your Service Catalog?



  • $50 for members
  • $100 for non-members


  • 9:00 AM CST - 12:00 PM
  • 12:00 PM - 1:00 PM (lunch)
  • 1:00 PM - 4:00 PM


  • ITIL Foundation Course - $1,100.00 value!
  • $50 gift card provided by Linium


Phyllis Drucker

Phyllis Drucker is a business process consultant at Linium. She's ITIL expert certified with over 20 years' experience in the disciplines and frameworks of IT Service Management as both a practitioner and consultant. She has presented both workshops and sessions at HDI since 2000 and served the itSMF USA since 2004 in a variety of capacities including volunteer, board member and operations director.

Phyllis is a regular contributor of knowledge to the ITSM profession, with articles and whitepapers published by HDI, itSMF USA and itSMF International. Since 1997, her goal has been to advance the profession of ITSM leaders and practitioners worldwide by providing my experiences and insight on a wide variety of SM topics, like today’s presentation.