PMI has granted 3 PDU credits for this presentation to their members so let your project management know about this meeting.
The Kepner-Tregoe Methodology helps close the gap between process and technology, especially in the ITIL® problem, incident and change management processes. Many companies experience challenges in getting their ITIL processes to work as expected, primarily because ITIL does not provide guidance on the "how”. There is an increasing demand for a practical methodology, By far, KT is found to be the strongest in closing this gap. During this interactive presentation, Shellina Damji, Practice Leader, Kepner-Tregoe, will provide an overview of the methodology; discuss case studies; and provide a practical workshop that will educate attendees on the understanding and practical application of KT.
For over 50 years,
Kepner-Tregoe has worked with the world's leading companies to improve business
KT clients face major customer service challenges brought
on by limits to resources, escalating customer expectations and increasingly
In response, KT provides time-tested rational and data-driven
thinking processes, based on the world's leading troubleshooting methodology,
that significantly increase customer satisfaction, shorten the time to
resolution and reduce cost per incident/problem.
KT delivers proven solutions which bring
higher quality and consistency to the customer interaction and documentation
process by getting faster to the root cause of problems, restoring service more
effectively, managing risk actively and communicating confidently under
About the Presenter...
Shellina Damji is a
Practice Leader with Kepner-Tregoe, Inc. (KT).
Her primary focus is on managing relationships with global strategic clients, analyzing
organizational processes, designing and implementing specific configured
solutions including training and consulting services to meet client and market
needs within KT's Service Excellence Client base
Prior to joining KT, Shellina worked as a
consultant in the area of quality and customer service. She has also owned and
operated three businesses.
Some of Shellina's clients include: Cisco,
IBM, BlackBerry, HP, and Micron.
Shellina earned her bachelor of science and bachelor's degree in
education from the University of Toronto and her master's degree in education
from Harvard University.