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Pittsburgh LIG | Kepner-Tregoe Methodology
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 Pittsburgh LIG | Kepner-Tregoe Methodology

The Kepner-Tregoe methodology helps close the gap between process and technology, especially in the ITIL® problem, incident and change management processes. Many companies experience challenges in getting their ITIL processes to work as expected, primarily because ITIL does not provide guidance on the “how”. There is an increasing demand for a practical methodology, By far, KT is found to be the strongest in closing this gap.

8/16/2013
When: Friday
From 11:30 AM until 3:30 PM
Where: UPMC Quantum One Building
2 Hot Metal Street
Rm 151
Pittsburgh, Pennsylvania  15203
United States
Contact: Pittsburgh LIG


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Kepner-Tregoe

PMI has granted 3 PDU credits for this presentation to their members so let your project management know about this meeting.

The Kepner-Tregoe Methodology helps close the gap between process and technology, especially in the ITIL® problem, incident and change management processes. Many companies experience challenges in getting their ITIL processes to work as expected, primarily because ITIL does not provide guidance on the "how”. There is an increasing demand for a practical methodology, By far, KT is found to be the strongest in closing this gap. During this interactive presentation, Shellina Damji, Practice Leader, Kepner-Tregoe, will provide an overview of the methodology; discuss case studies; and provide a practical workshop that will educate attendees on the understanding and practical application of KT.

For over 50 years, Kepner-Tregoe has worked with the world's leading companies to improve business outcomes.

KT clients face major customer service challenges brought on by limits to resources, escalating customer expectations and increasingly complex technology.

In response, KT provides time-tested rational and data-driven thinking processes, based on the world's leading troubleshooting methodology, that significantly increase customer satisfaction, shorten the time to resolution and reduce cost per incident/problem.

KT delivers proven solutions which bring higher quality and consistency to the customer interaction and documentation process by getting faster to the root cause of problems, restoring service more effectively, managing risk actively and communicating confidently under pressure.

About the Presenter...

Shellina Damji

Shellina Damji is a Practice Leader with Kepner-Tregoe, Inc. (KT). Her primary focus is on managing relationships with global strategic clients, analyzing organizational processes, designing and implementing specific configured solutions including training and consulting services to meet client and market needs within KT's Service Excellence Client base

Prior to joining KT, Shellina worked as a consultant in the area of quality and customer service. She has also owned and operated three businesses.

Some of Shellina's clients include: Cisco, IBM, BlackBerry, HP, and Micron.

Shellina earned her bachelor of science and bachelor's degree in education from the University of Toronto and her master's degree in education from Harvard University.

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