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Minnesota LIG | Implementing a Service Management Suite in a Multi-Location Enterprise
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The State of MN negotiated an agreement with BMC to put their consolidated IT Department into their IT Service Management solution in the cloud. Dan Oehmke will walk us through the planning and implementation of the project with BMC.

6/25/2013
When: Tuesday, June 25, 2013
1:00PM - 4:00PM
Where: Veterans Services Building
20 West 12th Street
Saint Paul, Minnesota  55155
United States
Contact: Dan Oehmke


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Topic:  "Implementing an IT Service Management Suite in a Multi-location Environment."

Our speaker will be Dan Oehmke, Operations and IT Service Management for the State of Minnesota.

He will discuss and present their initial planning, prioritization work, validating success, dealing with unexpected issues and overall success / lessons learned of their ITSM solution cloud implementation. While the tool they implemented was Remedy, Dan's presentation will be generic, as the majority of what he will be discussing would apply to anyone, regardless of the tool in question.

Agenda:

1:00pm - 1:30pm        Registration

1:30pm - 3:30pm        Presentation

3:30pm - 4:00pm        Wrap-up and Networking time

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