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Heartland LIG | Service Strategy: Missing in Action
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Join us for an interactive workshop where we will explore ITIL based Service Strategy practices, processes and deliverables. In this session we will trace the relationship between strategy deliverables and our ability to achieve desired results in design, transition, and operation; as well as the negative impact of strategy practices that are ‘MIA’.

11/13/2013
When: 11/13/2013
4:00 PM to 6:00 PM
Where: The Chateau Hotel and Conference Center
1601 Jumer Drive
Bloomington, Illinois  61704
United States
Contact: Heartland LIG Board


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Join us for an interactive workshop where we will explore ITIL based Service Strategy practices, processes and deliverables.  In this session we will trace the relationship between strategy deliverables and our ability to achieve desired results in design, transition, and operation; as well as the negative impact of strategy practices that are ‘MIA’.  Come prepared to participate in discussions about gaps in service strategy practices, how those gaps affect the organization, and an approach for prioritizing process improvement initiatives within service strategy.

 

This event is being sponsored by Teksystems - We make IT happen.

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