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Pittsburgh LIG | ITSM Process Design: A 1/2 Day Workshop
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The Process Design workshop is intended to provide people who are leading Process Design projects with the techniques required to optimize the success of their project. It covers the preparatory work required to ensure that the stage is set correctly for success, that the process design project and team are managed to best-practice standards and that the right follow-up is planned. Participants will learn the factors that maximize chances for success.

When: Friday Jun 21
From 11:30 AM until 3:30 PM
Where: UPMC Quantum One Building
2 Hot Metal Street
Conference Rm 151
Pittsburgh, Pennsylvania  15203
United States
Contact: The Pittsburgh LIG

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David Mainville

Navvia's CEO & Co-Founder

- 33 years of Service Management experience 

- Over 17 years of ITSM & ESM consulting experience

- Lead architect of the Navvia Business Process Management (BPM) application

Follow David on Twitter

ITSM Process DesignWorkshop


Hi There,

You are invited to attend an interactive workshop sponsored by Navvia at itSMF Pittsburgh’s June event, entitled: Effective Process Design

“To many of us in the IT industry, process has become a “dirty word”, a necessary evil. The word conjures up images of mindless IT bureaucrats more focused on forms than on getting things done and has lead to a backlash. The phrase “never mind the process, it works out of the box!” has become all too common”, says David Mainville, CEO of Navvia.

So, how do you go about effectively designing a process and getting everyone to buy-in? Join David for this half-day session to learn the steps necessary to design a process that is simple, non-bureaucratic and easy to implement:

  • Setting the stage correctly for success
  • How to design a process with an eye to adoption
  • Managing consensus building with getting things done
  • The importance of driving technical specs for ITSM tool implementation
  • And much more!

Don't miss this opportunity to ensure your Process Design project is a success!

Register Here


Pittsburgh LIG