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Minnesota LIG | Vendor Conference: REAL ITSM.
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REAL ITSM. Real-world solutions with demonstrated, measurable results. ITIL can be very academic. It can be difficult to implement the framework out of the "textbook" and in to operations successfully for a variety of reasons. Hear industry experts provide advice and testimony about their experience working with other companies to address this, with measured positive results -- what works, what doesn't, and why. You will hear actual problems and see proof of the results.

5/7/2013
When: Tuesday, May 7
From 9:00 AM until 5:00 PM
Where: Base Camp
Fort Snelling
201 Bloomington Road
Fort Snelling, Minnesota  55111
United States
Contact: John Odden


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Event Theme: REAL ITSM. Real-world solutions with demonstrated, measurable results.

ITIL can be very academic. It can be difficult to implement the framework out of the "textbook" and in to operations successfully for a variety of reasons. Hear industry experts provide advice and testimony about their experience working with other companies to address this, with measured positive results -- what works, what doesn't, and why. You will hear actual problems and see proof of the results from the customer's viewpoint.

Agenda (subject to change):

9:00 -9:30 Networking / Vendor Time

9:30 - 9:50 Breakout Session 1

10:00 - 10:30 Introductions

10:45 - 11:30 Breakout Session 2

11:45 - 12:30 Lunch Keynote 1

12:30 - 1:00 Networking / Vendor Time

1:00 - 1:30 Breakout Session 3

1:45 - 2:30 Keynote 2

2:30 - 3:00 Networking / Vendor Time

3:15 - 4:00 Keynote 3

4:00 - 4:30 Closing / Prize drawings

 

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