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San Diego LIG | ITSM Implementation: Are You Addressing Your “Blindside”?
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ITSM implementations require multiple activities and perspectives in order to be successful. Too often the focus is on technology, infrastructure, or processes; and we tend to leave out the political, financial, and cultural aspects that are just as vital. What is your IT “blindside”? This session will identify the different perspectives that need to be taken during ITSM implementations, and how to ensure each of these are addressed for your best chance at success.

4/18/2013
When: Thursday, April 18th
From 6PM - 8PM
Where: Hologic | Gen-Probe
6333 Sequence Drive
Building 2
San Diego, California  92121
United States
Contact: Lanny Kimsey


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ATTN:  PLEASE NOTE THE CHANGE IN AGENDA TIMES


6:00 PM - 6:20 PM Networking
6:20 PM - 6:30 PM itSMF Housekeeping
6:30 PM - 7:30 PM Main Presentation
7:30 PM - 8:00 PM Networking


ITSM implementations require multiple activities and perspectives in order to be successful. Too often the focus is on technology, infrastructure, or processes; and we tend to leave out the political, financial, and cultural aspects that are just as vital. What is your IT "blindside”? This session will identify the different perspectives that need to be taken during ITSM implementations, and how to ensure each of these are addressed for your best chance at success.

Based on industry experience and work performance personality profiles, the approach presented in this session helps attendees to identify both their individual and team "blind spots” and presents guidance on how to address these gaps. The level of content presented is suitable for all experience levels and includes real world examples to show the impacts of disregarding these perspectives, as well as checklist handouts for use in current and future ITSM projects.

Joe Foster is an ITSM consultant who spent the past decade designing, implementing, and training ITSM processes with government and commercial clients. Starting his career as a computer engineer consultant, he found that the majority of issues faced by his clients were not technical, but in fact were political, operational, and behavioral; therefore switching his focus to IT process improvement and organizational change management. Joe has been described by clients and peers as an "extremely engaging speaker" who brings his energy and passion for ITSM into presentations and is able to successfully translate between business and IT by simplifying complicated explanations through the use of analogies and scenarios. Joe has attended the last three ITSM Fusion conferences, holds his ITIL Expert certification, and is a member of the San Diego itSMF LIG.

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