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Ohio Valley LIG | BMC Student Case Competition Synopsis
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Come test your Service Management skills! Engage with the Indiana University Kelley School of Business champion team from the 2012 Student Case Competition held at Fusion in Dallas last October. Participate in an activity-based meeting to define Service Management solutions for the case study and then listen to the winning presentation from the students. See the agenda for topic details!

When: April 18th, 2013
From 11:30 AM to 3:00 PM
Where: Cincinnati Bell Technology Solutions (CBTS)
4650 Montgomery Road
Executive Business Center - 1st floor
Cincinnati, Ohio  45212
United States
Contact: Rich Rouse

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April 18th, 2013

11:30 a.m. – 3:00 p.m.

Location: Cincinnati Bell Technology Solutions (CBTS) - EBC (Executive Briefing Center)

Address: 4650 Montgomery Road (EBC is off of lobby on 1st floor)

Cincinnati, OH 45212

Fee: $10 for non-members, free lunch for members provided by the itSMF Ohio Valley LIG

11:30 a.m. – 12:00 p.m.

Registration & Lunch & Networking

12:00 p.m. – 12:30 p.m.

Introductions, itSMF USA and Ohio Valley LIG Business

Joan Coolidge OVLIG President

12:30 p.m. – 12:40 p.m.

"Tell Your Story” Series

Cincinnati Insurance Company

12:40 p.m. – 12:50 p.m.

itSMF USA 2012 BMC Student Case Competition Synopsis Kelley School of Business @ Indiana University Student LIG

The challenges faced by the Health Care company in the case study include:

· Redundant IT organizations resulting from a merger

· System upgrades are required to comply with HIPAA regulations

· Support the company’s strategic initiative to expand proactive healthcare services while cutting costs

· Help Desk customer satisfaction is at an all-time low

· Internal IT billing accuracy must be improved

12:50 p.m. – 1:20 p.m.

Group Discussion Activity for Case Study

1:20 p.m. – 1:30 p.m.


1:30 p.m. – 1:55 p.m.

Group Presentations for Case Study

1:55 p.m. – 2:55p.m.

BMC Student Case Competition Award Recipients 2012

Kelley School of Business @ Indiana University

Adam O’Bara

Allyce Mihelich

Mayuri Pardeshi

2:55 p.m. – 3:00 p.m.

Evaluations & Door Prizes

Next itSMF OVLIG Meeting:

June 20, 2013 Meeting will be in the morning followed by a social event with afternoon racing at Churchill Downs hosted by YUM! Brands on the grounds at Churchill Downs. Ohio Valley Interest Group (IG)