What impact would SaaS have on the service life-cycle and how should organization be ready and prepare for it? What it is not is a discussion on implementing a SaaS tool for ITSM.
From 1:00pm to 4:00pm, Tuesday, April 9th
100 Manpower Place
Milwaukee, Wisconsin 53212
Online registration is closed.
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The topic - ITSM in
a SaaS World. What impact would SaaS have on the service life-cycle and
how should organization be ready and prepare for it. What it is not is a
discussion on implementing a SaaS tool for ITSM.
The event will feature
speakers who have have gone through strategic SaaS initiatives and will be
sharing the successes, the trials and tribulations. The current
speakers are and what they will speak about is:
- Rob Stroud, Vice
President, Strategy & Innovation, Service & Portfolio Management, CA
- The future of Business, Technology and ITSM Technology change continues to
accelerate; bringing with it new capabilities arising from areas such as big
data, cloud, consumerization, mobile, and social. Simultaneously, the pace of
change for businesses is also accelerating, driven by demanding consumers,
globalization, economic factors, and not to mention changing
regulations. The combination of these forces are leading business areas to
relentlessly pursue faster time to market, looking to take advantage of new
market opportunities, and greater autonomy to select, design, and implement
their own solutions satisfying their own needs. The new business is
demanding faster decisions, minimizing coordination overhead without
losing benefits, and greater flexibility to change direction and
pursue opportunities as their organizational strategy changes. This session
will explore the intersection of the forces of change , their impact on
your role your ITSM implementation will change and why SaaS is the new
way forward for ITSM!
- Brian Goeller, Vice President, Enterprise Services, Wausau Financial Systems
- Overview of what WFS has deployed and why
- Don't assume your in-house technology directly translates to a SaaS model
- Clearly articulate the role of your partner(s) in your contracts
- Customer's want to get under the hood
- The cost of selling customization
Please join us for this exciting event!