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Wisconsin LIG | ITSM in a SaaS World
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What impact would SaaS have on the service life-cycle and how should organization be ready and prepare for it? What it is not is a discussion on implementing a SaaS tool for ITSM.

4/9/2013
When: 4/9/2013
From 1:00pm to 4:00pm, Tuesday, April 9th
Where: ManpowerGroup
100 Manpower Place
Milwaukee, Wisconsin  53212
United States
Contact: Tony Bigonia


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The topic - ITSM in a SaaS World.  What impact would SaaS have on the service life-cycle and how should organization be ready and prepare for it.  What it is not is a discussion on implementing a SaaS tool for ITSM.

The event will feature speakers who have have gone through strategic SaaS initiatives and will be sharing the successes, the trials and tribulations. The current speakers are and what they will speak about is:

  • Rob Stroud, Vice President,  Strategy & Innovation, Service & Portfolio Management, CA
    • The future of Business, Technology and ITSM Technology change continues to accelerate; bringing with it new capabilities arising from areas such as big data, cloud, consumerization, mobile, and social. Simultaneously, the pace of change for businesses is also accelerating, driven by demanding consumers, new competition,
      globalization, economic factors, and not to mention changing regulations. The combination of these forces are leading business areas to relentlessly pursue faster time to market, looking to take advantage of new market opportunities, and greater autonomy to select, design, and implement their own solutions satisfying their own needs.  The new business is demanding faster decisions, minimizing coordination overhead without losing benefits, and greater flexibility to change direction and pursue opportunities as their organizational strategy changes. This session will explore the intersection of the forces of change , their impact on your role your ITSM implementation will change and why SaaS is the new way forward for ITSM!

  • Brian Goeller, Vice President, Enterprise Services, Wausau Financial Systems
    • Overview of what WFS has deployed and why
    • Don't assume your in-house technology directly translates to a SaaS model
    • Clearly articulate the role of your partner(s) in your contracts
    • Customer's want to get under the hood
    • The cost of selling customization

Please join us for this exciting event! 

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