BYOD and the Service Lifecycle
itSMF Greater Los Angeles LIG Dinner Meeting – March 4, 2013
Dole Food Company, Inc., Westlake Village, CA
Date: Monday, March 4, 2013 6:00 PM – 8:30 PM
Location:Dole Food Company, Inc., One Dole Drive, Westlake Village, CA 91362
Cost: $20.00 (non-members)/members are free
Includes buffet dinner sponsored by the Information Technology teams of Dole Packaged Foods, Dole Fresh Fruit, and Dole Corporate.
Dress: Business Casual (no jeans)
We are located at One Dole Drive.
Please do not park at Two Dole Drive. Two Dole Drive is the location of the Four Seasons. When you arrive at the building, go to the One Dole Drive reception area and you will be directed to our auditorium.Contact: Carolyn Trocino, 818.874.4917 or firstname.lastname@example.org
6:00 PM Registration, Networking (bring your business card) and buffet dinner
6:30 PM itSMF Introductions, Current Business
7:00 PM "BYOD and the Service Lifecycle” – Paul M. Dooley
8:15 PM Questions and interactive discussion
8:30 PM Meeting adjourned
BYOD and the Service Lifecycle
We are excited to bring Paul Dooley, President and Principal Consultant of Optimal Connections LLC. to our Dole campus to discuss the important and popular topic of BYOD and the Service Lifecycle. In Paul’s informative discussion, he will cover the following areas:
Where we are today with the trend toward BYOD
Steps to take in building a solid Service Strategy for BYOD
- Why the trend is accelerating
- Key challenges in adopting a BYOD program
Designing Your BYOD 'Service Package' for Success
- Why a sound strategy and policy is so vital
- Key elements to a successful strategy
Transitioning Your BYOD Design into Operations
- Why the 4 Ps matter - people, process, technology and suppliers
- Designing BYOD supporting processes
- Acquiring and deploying support resources
- Testing and validating
- The role of communication and education
Key considerations in on-going Service Operations
- Security compliance and access management
- Infrastructure and support considerations
- Continual improvement
Paul M. Dooley
Paul is the President and Principal Consultant of Optimal Connections LLC. With over 30 years of experience in the high technology and software development industry, Paul has held numerous positions in customer service, support and marketing.Paul's experience includes years of IT technical support as well as management, working for such companies as Motorola, FileNet, and QAD.He is also experienced in service desk infrastructure development, support center consolidation, deployment of web portals and Knowledge Management Systems, as well as service marketing strategy and activities.
Currently Paul delivers a variety of services to IT organizations, including support analyst and IT management training, ITIL Foundations training, support center assessments, audits, and general consulting.
His degrees include BA and MBA.Paul is certified in most ITIL Intermediate levels and as an ITIL V3 Expert.He is also HDI certified as an instructor and auditor, and by ITpreneurs.
For more information about Paul, and the services provided by Optimal Connections, LLC, please visit http://www.optimalconnections.com.