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Ohio Valley LIG | BiSL: Strategies for Supporting ITSM Through a New and Engaging Perspective
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itSMF USA is presenting "BiSL in a Box: Strategies for Supporting IT Service Management Through a New and Engaging Perspective." Exploring the opportunity to significantly improve how Business and IT work together for more effective IT services. Join us in learning a practical approach to addressing the breakdown in communications between the Business and IT by bringing another framework to ITIL/ITSM perspective

2/21/2013
When: Feb 21st
From 11:30 AM until 3:00 PM
Where: Miller-Valentine Group
9349 Waterstone Blvd
Cincinnati, Ohio  45349
United States
Contact: Rich Rouse


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AGENDA

Feb 21st, 2013

11:30 a.m. – 3:00 p.m.


Locations: Miller-Valentine Group

Room B of Monogram Hall

9439 Waterstone Blvd (near Kings Auto Mall)

Cincinnati, Ohio 45349


Fee: $10 for non-members, free lunch for members provided by the itSMF Ohio Valley LIG

 

11:30 a.m. – 12:00 p.m.

Registration & Lunch & Networking


12:00 p.m. – 12:30 p.m.

Introductions, itSMF USA and Ohio Valley LIG Business

Joan Coolidge OVLIG President


12:30 p.m. – 2:55 p.m.

"BiSL in a Box: Strategies for Supporting IT Service Management Through a New and Engaging Perspective."

Cincinnati: Deborah Anthony Hewlett-Packard

itSMF USA Board

Louisville: Doug Tedder Linium

itSMF USA Board

2:55 p.m. – 3:00 p.m.

Evaluations & Door Prizes





Supporting IT Service Management Through a New, Engaging Perspective

Introducing Business Information Service Library in collaboration with ITIL

How is your Business to IT Relationship? Could it be better? Can collaboration between two Frameworks offer potential answers?

Business Information Services Library (BiSL)

+

ITIL / ITSM

=

IMPROVEMENT!

itSMF USA is presenting "BiSL in a Box: Strategies for Supporting IT Service Management Through a New and Engaging Perspective." Exploring the opportunity to significantly improve how Business and IT work together for more effective IT services.

Join us in learning a practical approach to addressing the breakdown in communications between the Business and IT by bringing another framework to ITIL/ITSM perspective

Program is:

1. 120 minutes in Length (may be split around a meal in 60 minute segments)

2. Eligible for 2 priSM CPDs

3. Highly Interactive – purpose is two fold:

  • Provide the participants with pertinent information that can be used immediately
  • Gather data that can be used to test the "hypothesis: ITIL + BiSL = improved business & IT relationship

Trained Presenters:

  • Deborah L. Anthony, itSMF USA Programs Portfolio
  • Shari Brunette, itSMF USA President
  • Jenny Geisler, itSMF USA Marketing & Communications
  • Doug Tedder, itSMF USA Past President

About BiSL®

· Business processes and IT
Within the complexity of today's market, businesses simply cannot do without properly functioning information technology (IT). As such, IT is one of the most important aids for the implementation of any business strategy. The most critical points are found in the alignment of IT with business processes. It is precisely this alignment that is often far from optimum. Business information administrators and information managers bear final responsibility for this alignment.

The purpose of BiSL®
BiSL establishes a bridge between IT and business processes, and between business information administrators and information managers. The BiSL process model provides an insight into all of the primary processes within their field of operations and into the relationship between the various processes. It offers a starting point for the improvement of these processes using best practices, amongst other things, and it provides uniform terminology.

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