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This presentation will lay out the full life cycle approach for helping organizations define a usable standard IT service portfolio. The portfolio is complete with business facing and IT facing services. The presentation will show the logical progression from defining the IT
service taxonomy; then the service tiers; then the service level attributes; then service level targets; then service delivery architecture, design, engineering and support metrics that are rationalized to the service leve
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3/20/2013
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When:
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Wednesday, March 20, 2013
From 12:30 - 4:00 PM
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Where:
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Blue Cross Blue Shield (Entrance F)
1750 Yankee Place
Eagan, Minnesota 55121
United States
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Contact:
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Becky Ryan
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Online registration is closed.
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« Go to Upcoming Event List
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Join us for this joint event! 12:30 - 1:00 p.m. Registration
1:00 - 1:30 p.m. Introductions, President's Welcome from ITSMF MN and HDI MN
1:30 - 1:45 p.m. Vendor Time
1:45 - 2:00 p.m. Networking/Break
2:00 - 3:30 p.m. Presentation on Service Portfolio Lifecycle
3:30 - 4:00 p.m. Closing/Networking Location: 1750 Yankee Place, Entrance F, Eagan, MN 55121
For a printable map to the event location, please click this link.
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