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Nashville LIG | All Roads Lead to Service
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Changing the way we think about work is a difficult, yet it is the essential requirement for organization transformation. In order to truly integrate IT with the business, we must modify the language we use and then use it consistently. Sometimes, the road to IT services starts in IT and progressively evolves to include the business perspective. Other times, the demands from the business push IT organizations to think and work differently. This change in mind set and approach starts with adop

1/31/2013
When: January 31, 2013
11:00 am - 1:00 pm
Where: 700 2nd Avenue South
Nashville, Tennessee 
United States
Contact: Kevin Reed


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Changing the way we think about work is a difficult, yet it is the essential requirement for organization transformation. In order to truly integrate IT with the business, we must modify the language we use and then use it consistently.Sometimes, the road to IT services starts in IT and progressively evolves to include the business perspective. Other times, the demands from the business push IT organizations to think and work differently.

 

Teresa Mount Service Management Consultant
Maryville Technologies

Teresa Mount is an information technology management professional with more than twenty years of experience in software application development and infrastructure services in both technical and management roles. She has served as a core leader for an ITSM program, and has been responsible for operations and leading various efforts to define IT services. In addition, Teresa has supported the implementation of a large-scale service desk and has led organizational change efforts.


 

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