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Heartland LIG | 2013 Exploring ITIL Series - Apollo 13 Case Study: Building Configuration Management
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The Mission. Is to design a Configuration Management System in order to make the mission a success. During this case study, you must apply ITSM best practices to translate business strategy and objectives into a service design. You will then build the Apollo 13 launch vehicle and spacecraft, document the complex configuration of components in the CMDB, and manage the release & transition into production operation.

When: 2/13/2013
From 4:00 to 6:00 PM
Where: The Chateau Hotel and Conference Center
1601 Jumer Drive
Bloomington, Illinois  61704
United States
Contact: Heartland LIG Board

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