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San Diego LIG | Skill-Set Management, the New World Order?
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The 'factory' mentality of splitting personnel into 'departments' by 'specialty' or 'skill-set' is a leftover model from the industrial revolution. Today's information based economy requires a new 'skill-set based' work distribution model, allowing a flat work-distribution structure, and ultimately greater value to be derived form each and every employee. This presentation examines these concepts and offer solutions for working in this new model.

12/13/2012
When: 12/13/2012
6:00 PM
Where: Trace3
11250 El Camino Real, Suite 200
San Diego, United States  92130
Contact: Brian Hollandsworth


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The "specialization" concepts driven from the industrial revolution still have a profound effect on the way we manage employees, departments, and work within the business environment. The legacy 'factory' mentality of splitting personnel into 'departments' meant to represent their 'specialty' or 'skill-set' continues to be pervasive in the modern working world. But with the vast changes in the skill diversity of the working public, ever-changing global industry, shortening job durations, and varied skill set demands, isn't it time that we dispel those legacy concepts and take advantage of a more modern representation of our workforce? Does my 'group' or department really represent the vast array of talents that I bring to the business? If my previous career included me being a master website developer, shouldn't the 'web development' work be able to be evenly distributed my way? Why does my departmental designation prevent the business of taking advantage of the skills that I bring?

In this presentation, we'll describe some of the drawbacks of the current working model and their histories. Then we'll propose a new 'skill-set based' work distribution model, allowing a flat work-distribution structure, and ultimately greater value to be derived form each and every employee, especially in the IT world. Finally, we'll discuss the state of the current ITSM tools market in relation to the current model, and discuss changes to the existing tools that could easily support a 'skill based routing' approach to managing a business.

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