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Continual Service Improvement in IT – Getting the Business to Care Webinar
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Everyone is so busy working on projects and on normal daily activities to keep the lights on, there hardly seems time to spend on continual improvement efforts. Any what about the funding? It’s easy to explain to the business why funds should be found for new systems or exciting new features, but how do we get them excited about improving processes or other methods?

 Export to Your Calendar 11/30/2017
When: 11/30/2017
12 - 1pm ET
Where: Bright Talk Webinar: See registration below
United States
Presenter: Lou Hunnebeck
Contact: Robert Grinsell

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This FREE Webinar takes place through BrightTalk.  To register:

 

https://www.brighttalk.com/webcast/845/290339?utm_source=itSMF+USA&utm_medium=brighttalk&utm_campaign=290339

 

 

"Continual Service Improvement in IT – Getting the Business to Care"

 

Everyone is so busy working on projects and on normal daily activities to keep the lights on, there hardly seems time to spend on continual improvement efforts.  Any what about the funding?   It’s easy to explain to the business why funds should be found for new systems or exciting new features, but how do we get them excited about improving processes or other methods?

In our session, we will:

·      Explore the benefits that continual improvement efforts can provide to the business

·      Discuss methods of marketing these benefits to gain support and funding

 

Whether improving services themselves, or our associated processes and work methods, returning value to the business is the mission. 

 

About our Speaker:

Lou Hunnebeck

Principal Advisor, Fruition Partners, a DXC Technology Company

 

An ITIL Expert with over 30 years in service industries, Ms. Hunnebeck is a Principal Advisor at Fruition Partners, a DXC Technology Company.  Her passion for improving how we do what we do has led her to IT Service Management from a background of process consulting, training and Service Management systems consulting.  Devoted to advancing the art and practice of
Service Management, Ms. Hunnebeck served as the author of the ITIL Service Design publication, 2011 Edition, is on the Senior Examination Panel for ITIL, served on the Architect Team and as an author for the ITIL Practitioner Guidance publication, serving on the Lead Architect Team for the upcoming update to ITIL, and speaks regularly at industry meetings to spread the message of ITSM.

 

 

 

 

 

 

 

 

 

This FREE Webinar takes place through BrightTalk. 

 

https://www.brighttalk.com/webcast/845/290339?utm_source=itSMF+USA&utm_medium=brighttalk&utm_campaign=290339

 

 

 

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