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Heartland LIG | Building a Business Case for Transforming Your ITSM Capability
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9/14/2017
When: Thursday, September 14, 2017
9/14/2107 4pm-6PM
Where: The Lodge, Pekin Insurance
2599 Sharon Ave
Pekin, Illinois 
United States
Presenter: Jim Austin
Contact: Kevin Ritter
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The agenda is:

 

4:00 – 4:30           Networking

4:30 – 5:30           Presentation (Available in-person or online!  Please choose which session you plan to attend).

5:30 – 6:00           Networking

 

 

Building a Business Case for Transforming Your ITSM Capability


You know you need to transform your IT Service Management capabilities to keep up with the demands driven by the business, to support evolving strategies, and meet expectations driven by the consumerization of IT, but how do you get the support of those who can provide the resources to drive this transformation?  Essentially there are two approaches and they both consist of painting picture. One is a burning platform the other is a compelling vision. This session will explore how to do that in a way that gets results.


Presented by:  Jim Austin 


Jim is a Specialist Leader in Deloitte’s Technology Strategy and Transformation practice with over 25 years’ experience in IT Strategy, Applications Development, Operations and Program Management. As one of ServiceNow’s first customers he has been assisting clients with both HR and IT Service Management projects across industries and globally for over 10 years. 

 

The presentation is available in-person or online!  Please choose which session you plan to attend.

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