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Training Vendors
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Accredited Training Vendors

Disclaimer: itSMF USA does not endorse any of the training products, or the quality of the training provided by the training vendors on this list. With the recent awarding by the Office of Government Commerce (OGC) to the APM Group as the new accreditation body for ITIL under the OGC's Commercial Recompetition Project (CAR), accreditation of ITIL training providers changed in January, 2007.

itSMF USA Training Vendor page is a benefit for our sponsors who provide Service Management training. If you are interested in advertising your training services on this page, please contact Stephanie Rogerson at for current rates. Sponsors get a 50% discount to upgrade their Ad!

Training Vendors who are currently itSMF USA Sponsors include:

Nimsoft NSAT TrainingThese valuable NSAT course offerings provide your staff the keys to success through learning how to accelerate the deployment of Nimsoft using the latest product features. In the NSAT 101 and 201 classes, Nimsoft-certified trainers reveal the recommended ways to go about building a successful server monitoring infrastructure. Certifications are available for those seeking validation in their skills—such as our valued MSP partners.


Serena Software Product Training & EducationTo get the most out of your Serena technology investment we give you the knowledge you need, when you need it, with robust curriculum and flexible delivery methods. No matter your experience level, you will get a hands-on workshop experience in which you will learn new concepts to help you succeed – with breathtaking speed. Whether you are a novice user or a self-sufficient expert, you can accomplish your goals quickly, easily, and confidently after taking courses from Serena Education. We offer a blended learning approach, so whether your preference is instructor-led, virtual, or e-learning, we have the course for you.
Global Knowledge

Global Knowledge is the worldwide leader in IT and business skills training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services. Our core training is focused on Cisco, Microsoft, VMware, Red Hat, business process improvement, and leadership development.

Our IT courses include networking, programming, operating systems, security, and telephony. Our business skills courses feature project management, ITIL, people management, and business analysis. Our more than 1,200 courses span foundational and specialized training and certifications.


Criteria to use when selecting a training vendor:

  • is the vendor accredited?
  • does the vendor provide USA based instructors?
  • is the exam included in the price of the class?
  • how long has the vendor been doing ITIL/Service Management training?
  • which exam provider/certification company is used?
  • is there a game simulation included?
  • is the vendor a member in good standing with itSMF USA?