Print Page   |   Contact Us   |   Sign In   |   Register
Community Search
Calendar

4/1/2015
Los Angeles LIG | Integrating Project Management and Service Management

4/3/2015
Good Friday - Office Closed

4/6/2015
Higher Ed SIG Webinar - Process and Tool Efficiencies to Reduce Cost and Drive Higher ROI

4/7/2015
Cleveland LIG | Webcast | Structured Root Cause Analysis

4/9/2015
St Louis LIG | The Anatomy of a Process with Ken Wendle

This search is restricted to members only

Sponsor White Papers
Share |

Sponsor White Papers

SPONSOR WHITE PAPERS
 
Privacy Notification: White papers provided by our sponsors may require you to create an ID or provide contact information that may be used by the sponsor for marketing purposes. Once you click through this page to download a third party’s white paper any information you provide is being collected by the sponsor of that white paper. If you do not wish to be contacted by any third parties, please do not provide your contact information. Additional white papers that do not require you to provide such information are available on our "Members Only White Paper” page.
 
Register now for This Week in Cloud, a new weekly newsletter that is filled with news and expert insight. This Week in Cloud will keep you up to date on the ever-shifting world of cloud computing and changes at the leading edge of IT.
"IT Service Management Global Best Practicesis a collection of white papers compiled and published by Van Haren Publishing. The white papers listed directly below are samplesfrom this collection, re-used with permission.

Date Posted
Title Contributor
February, 2011
5 Questions about ITSM and Cloud Computing
CA
February, 2011
The Rise of Service Level Management in ITIL V3 CA
February,2011 Cloudy with a Chance of Configuration Management CA

 

 

 

DatePosted

Title

Contributor

March, 2009

ABC of ICT or Attitude Behavior & Culture

Paul Wilkinson
March, 2009

Functions & Processes in IT Management

Wim Hoving, Jan von Bon
March, 2009

Service Catalog Best Practices and Practical Advice

Bill Fine, Nick Schneider
March, 2009

How to Implement Metrics for Service Management

David A. Smith

 


The following are more White Papers contributed by itSMF USA Sponsors that are available for anyone to view. There are many more White Papers in our Members Only area. If you are not currently a member of itSMF USA, you will not be able to access them, so click here to join now!

 

Date Posted Title
Contributor
02/15/2011 Service Portfolio Management: Optimizing the Business Value of IT CA
02/15/2011 Making Every Asset Count: A Lean IT Best Practice CA
02/15/2011 Cloudy with a Chance of… Great Service! CA
04/16/2010
Driving Service Value in a Virtualized Data Center Novell
04/12/2010
Why Doesn’t the "Business” Drive BSM? Bill Keyworth and Rick Berzle, BSMReview.com
04/05/2010 Help Desk vs. Service Desk: Which One is Right for You? Numara Software
04/05/2010 Strategies for Streamlining Processes and Lowering TCO by Leveraging a Flexible IT Service Management Solution Numara Software
12/23/2009
ITIL State of the Nation Survey results, how do you compare? Hornbill Systems, Ltd.
07/17/2009 Service Transition and Support: A CA Service Management Process Map
Robert Sterbens,CA
07/14/2009
Succeeding With Proactive IT
ASG
07/14/2009 Tech Horizons: ASG’s metaCMDB, The Technology That Rocks ASG
06/19/2009 The Rise of Service Level Management in ITIL® v3 Oblicore
03/06/2009 IT Service Management with the Human Touch Martin Gander, Hornbill Systems, Ltd.
02/26/2009

2009 IT Skills and Salary Report

Global Knowledge/Tech Republic
01/13/2009

Trends in IT Performance Management

ITpreneurs
10/01/2008

Service Level Management without SLAs

Scott Jacocks, Covestic, Inc.

 


Like what you see on this page but want more? See what’s available in our "Members Only White Paper area”! For a sample listing, click here.

Members, simply log in and select the "Members Only White Paper” option on the site map to access these white papers.

Registered Guests, log in and click on the "Account Services" link on the left navigation bar to join.

Non-MembersClick here to join now!

 

Click here to visit our on-line store for other high-quality publications.

Site Search: