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Sponsor White Papers

Privacy Notification: White papers provided by our sponsors may require you to create an ID or provide contact information that may be used by the sponsor for marketing purposes. Once you click through this page to download a third party’s white paper any information you provide is being collected by the sponsor of that white paper. If you do not wish to be contacted by any third parties, please do not provide your contact information. Additional white papers that do not require you to provide such information are available on our "Members Only White Paper” page.
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"IT Service Management Global Best Practicesis a collection of white papers compiled and published by Van Haren Publishing. The white papers listed directly below are samplesfrom this collection, re-used with permission.

Date Posted
Title Contributor
February, 2011
5 Questions about ITSM and Cloud Computing
February, 2011
The Rise of Service Level Management in ITIL V3 CA
February,2011 Cloudy with a Chance of Configuration Management CA



The following are more White Papers contributed by itSMF USA Sponsors that are available for anyone to view. There are many more White Papers in our Members Only area. If you are not currently a member of itSMF USA, you will not be able to access them, so click here to join now!


Date Posted Title
02/15/2011 Service Portfolio Management: Optimizing the Business Value of IT CA
02/15/2011 Making Every Asset Count: A Lean IT Best Practice CA
02/15/2011 Cloudy with a Chance of… Great Service! CA
Driving Service Value in a Virtualized Data Center Novell
Why Doesn’t the "Business” Drive BSM? Bill Keyworth and Rick Berzle,
04/05/2010 Help Desk vs. Service Desk: Which One is Right for You? Numara Software
04/05/2010 Strategies for Streamlining Processes and Lowering TCO by Leveraging a Flexible IT Service Management Solution Numara Software
ITIL State of the Nation Survey results, how do you compare? Hornbill Systems, Ltd.
07/17/2009 Service Transition and Support: A CA Service Management Process Map
Robert Sterbens,CA
Succeeding With Proactive IT
07/14/2009 Tech Horizons: ASG’s metaCMDB, The Technology That Rocks ASG
06/19/2009 The Rise of Service Level Management in ITIL® v3 Oblicore
03/06/2009 IT Service Management with the Human Touch Martin Gander, Hornbill Systems, Ltd.

2009 IT Skills and Salary Report

Global Knowledge/Tech Republic

Trends in IT Performance Management


Service Level Management without SLAs

Scott Jacocks, Covestic, Inc.


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