Sponsor White Papers
SPONSOR WHITE PAPERS
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|"IT Service Management Global Best Practices" is a collection of white papers compiled and published by Van Haren Publishing. The white papers listed directly below are samplesfrom this collection, re-used with permission.|
Managing IT Chains in Large Organizations
|Enzo Ciriello, Michael van den Bempt, Kars Hadderingh|
ABC of ICT or Attitude Behavior & Culture
Functions & Processes in IT Management
|Wim Hoving, Jan von Bon|
Service Catalog Best Practices and Practical Advice
|Bill Fine, Nick Schneider|
ISO/IEC 20000: the Compass to Guide Your Path in the Best Practice Universe
|Luis Miguel Rosa, Alejandro Debenedet|
How to Implement Metrics for Service Management
|David A. Smith|
Access the entire collection of VHP white papers on ITSM Best Practices!
Click here to access the English white paper collection
Click here to access the Spanish white paper collection
Click here to access the French white paper collection
(Note: some of the Spanish and French papers descriptions are written in English, but the papers themselves have been translated.)
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