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12/25/2014 » 12/26/2014
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1/8/2015
New York Metro LIG | "Keeping CSI Intact to Thrive" with Beverly Weed-Schertzer

1/21/2015
Problem Management SIG | Structured Root Cause Analysis with Kepner-Tregoe & ServiceNow

1/21/2015
Nation's Capital LIG | Structured Root Cause Analysis with Kepner-Tregoe & ServiceNow

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Special Interest Groups Information
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Welcome to the itSMF USA Special Interest Groups Information Page


Listed below are all of the current itSMF USA Special Interest Groups in alphabetical order:

COBIT Special Interest Group

Email:cobit@itsmfusa.org

This Special Interest Group is devoted to discussion, development, and knowledge sharing of Governance, Control and Audit for Information and related technology.


Higher Education Special Interest Group

Email:higheredsig@itsmfusa.org

The Higher Education Special Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.


ISO/IEC 20000 Special Interest Group

Email:iso-iec@itsmfusa.org

The ISO/IEC 20000 Special Interest Group will provide knowledge and networking to those wanting to learn more about the standard, its application and practical use, the certification process and its value to the business.

MOF

Email:mof@itsmfusa.org


Problem Management

Email: pmsig@itsmfusa.org

Problem management is the process responsible for managing the life cycle of all problems. ITIL defines a ‘problem' as the underlying cause of one or more incidents.

 

 
 


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