4/29/2015Atlanta LIG | Root Cause Analysis for IT Professionals
4/30/2015Dallas /Ft. Worth LIG | Organizational Change
4/30/2015Problem Management SIG | How To Assess and Improve Your Problem Management Process
4/30/2015ISO 20000 SIG Webinar - Avoid Best Practice Exhaustion! & Update on ISO Revision Work/Cycle
5/5/2015Minneapolis LIG | IT Process Improvement Conference and Vendor Fair
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Listed below are all of the current itSMF USA Special Interest Groups in alphabetical order:
COBIT Community of Interest Group
This Special Interest Group is devoted to discussion, development, and knowledge sharing of Governance, Control and Audit for Information and related technology.
Higher Education Community of Interest Group
The Higher Education Special Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.
ISO/IEC 20000 Community of Interest Group
The ISO/IEC 20000 Special Interest Group will provide knowledge and networking to those wanting to learn more about the standard, its application and practical use, the certification process and its value to the business.
Problem management is the process responsible for managing the life cycle of all problems. ITIL defines a ‘problem' as the underlying cause of one or more incidents.