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4/29/2015
Atlanta LIG | Root Cause Analysis for IT Professionals

4/30/2015
Dallas /Ft. Worth LIG | Organizational Change

4/30/2015
Problem Management SIG | How To Assess and Improve Your Problem Management Process

5/5/2015
Minneapolis LIG | IT Process Improvement Conference and Vendor Fair

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Community of Interest Groups Information
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Welcome to the itSMF USA Community of Interest Groups Information Page


Listed below are all of the current itSMF USA Special Interest Groups in alphabetical order:

COBIT Community of Interest Group

Email:cobit@itsmfusa.org

This Special Interest Group is devoted to discussion, development, and knowledge sharing of Governance, Control and Audit for Information and related technology.


Higher Education Community of Interest Group

Email:higheredsig@itsmfusa.org

The Higher Education Special Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.


ISO/IEC 20000 Community of Interest Group

Email:iso-iec@itsmfusa.org

The ISO/IEC 20000 Special Interest Group will provide knowledge and networking to those wanting to learn more about the standard, its application and practical use, the certification process and its value to the business.



Problem Management


Email:
pmsig@itsmfusa.org

Problem management is the process responsible for managing the life cycle of all problems. ITIL defines a ‘problem' as the underlying cause of one or more incidents.


 

 


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