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priSM Information
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Welcome to the priSM® Program Information Page

priSM® enhances the Service Management industry, one professional at a time, recognizing experience, education, knowledge and skills.

priSM® is a comprehensive program for professional recognition and development in the IT Service Management industry. priSM® is unique in the industry for its thorough, objective and multi-level assessment of your ITSM experience, education, knowledge and skills. priSM® provides you with a framework and guidance for continuing professional growth while building upon your existing training, certifications, education and experience.
Why obtain a priSM® credential? Find out.

priSM® will:
  • Enable Your Professional Success
  • Increase Your Earning Potential
  • Enhance Your Credibility and Influence
  • Earn You Distinction and Recognition within Your Organization, and on a Global Level 


From Practice to Professionals

Today, ITSM is a Practice. priSM will transform IT into a profession by recognizing a formal, agreed upon body of knowledge. It will provide you with a career framework that describes the development options available to professionals. Your qualifications and experience in ITSM will be evaluated and validated by qualified professionals, to ensure that you can apply your knowledge and skills. Finally, you must abide by a code of ethics and good practices to ensure standards of professional behavior are maintained at the highest level. 


Articles & White Papers About Accreditation and Certification

  • Your Path to Professional Recognition      
  • The Application Experience     
  • Certification vs. Credential - What's the Difference
  • My CPD Journey 





Visit the priSM website 

 Quotes from priSM Participants
   "We’re going to make this a truly professional industry,” said Bob Sterbens, President Elect of the vendor neutral non-profit itSMF USA Chapter with over 10,000-members, "and we’re going to do it one professional at a time, by objectively validating and formally recognizing their experience, education, knowledge and skills across the breadth and depth of the recognized body of knowledge.”

 Bob Sterbens, President Elect of itSMF USA Board of Directors
 The Chairman of the itSMF International Executive Board, David Cannon, stated that "priSM is a major step towards the maturity of the ITSM industry. This program offers a valid, objective and consistent, global understanding that can be a valuable tool to those in search of the best ITSM professionals, while offering our members a career path to meet personal growth aspirations – no matter where they are today."
  David Cannon, itSMF International Executive Board Chair and ITIL® v3 co-author
  "Our goal is the development and growth of Service Management professionals into valuable and dependable resources for their organizations and customers,” said itSMF USA President, Sallie Kennedy.  "We have long sought to build a program that enables our membership to be able to demonstrate the skills and knowledge they have worked so hard to attain.”
 Sallie Kennedy, itSMF USA Past President

More quotes...


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