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itSMF USA 2017 Announces Next Generation Service Management Award Winners

Houston, Texas | November 14, 2017

 

itSMF USA and awards sponsors Ivanti, EXIN and AXELOS, announced the 2017 itSMF USA Next Generation Service Management Award Winners at the premier Service Management conference, FUSION 17, on November 1 in Orlando, Florida.

 

The Service Management in Action Award, sponsored by Ivanti, was awarded to Proctor & Gamble for achieving significant business results from process improvements made through their Incident Reduction Initiative.

 

The itSMF Contributor of the Year Award, sponsored by EXIN, was awarded to John Clipp. John has over 25 years in IT and Service Management and is a long-time member of itSMF USA. He is a Vice President at TechnoLava and currently serves as the Manager of the itSMF USA Problem Management Community of Interest, the DevOps / Agile Community of Interest and the President of the itSMF USA Nations Capital Local Interest Group.

 

The itSMF Community Excellence Award, sponsored by AXELOS, was presented to three member communities in recognition of excellence in delivering quality programs to local itSMF USA members and guests. The Minnesota Local Interest Group was awarded the High Performance Community of the Year in recognition of service excellence over the preceding 12 months. The Los Angeles Local Interest Group was awarded the Sustained Performance Community of the Year for consistent commitment and success over the past 5 years. The San Francisco Local Interest Group was named the Upstart Community of the Year as a new community that has shown tangible results in their first year.

 

Cathy Kirch, President of itSMF USA presented the President’s Award to Kevin Ritter. Kevin has over 35 years of experience in IT and been involved with itSMF USA since 2004. He has led numerous Service Management workshops, spoke at local and national events, written white papers, been President of the Heartland Local Interest Group, and took on other leadership roles, including more recently, as a member of the itSMF USA Board of Directors.

 

Of the awards presented, Cathy Kirch remarked, “The award recipients illustrate how the ITSM community is evolving and we recognize and applaud these industry leaders for taking steps to guide us into the future. ItSMF USA is proud of each awardee and thanks the sponsors who support these efforts.”

 

Learn more at: www.itsmfusa.org/awards

 

ABOUT itSMF USA

itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the ongoing development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/

 

About Ivanti

The Power of Unified IT. Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit www.ivanti.com and follow us at @GoIvanti.

 

About EXIN

EXIN enables the digital transformation for professionals and organizations, by developing and validating digital competences. EXIN is the leading global independent certification institute for professionals in the ICT domain. With more than 30 years of experience in certifying the competences of over 2 million ICT-professionals, EXIN is the leading and trusted authority in the ICT-market. EXIN has over 1000 accredited partners EXIN facilitates ICT certifications as well as e-CF® Assessments and e-CF® Skills Gap Analysis in more than 165 countries and 20 languages. EXIN is headquartered in The Netherlands and has regional representations worldwide, including in the USA, Canada, Brazil, Spain, Germany, India, Malaysia, China and Japan.  For more information visit www.exin.com.

 

ABOUT AXELOS

AXELOS is committed to nurturing best practice communities on a global scale. AXELOS is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, program and portfolio management, IT service management and cyber resilience. The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively. For more information, visit www.axelos.com.

 


 

AXELOS Announces the Planned Update to ITIL at itSMF USA FUSION 2017 Conference

Houston, Texas | October 19, 2017

The development to the ITIL framework will take place in 2018. AXELOS invites IT service management professions to contribute to the next evolution of ITIL

AXELOS, the global custodian of ITIL, has today announced that it plans to update the world’s most widely-adopted framework for service management.

 

The development of the updated framework will take place in 2018. While building on the established core of best practice in the existing ITIL guidance, the update will offer new and explicit practical content focusing on the optimum integration of ITIL with complementary practices, such as DevOps, Agile and Lean.

 

True to the spirit that has always characterized the development of ITIL, this evolution of the framework will derive from the real-life experiences of thousands of specialists and experts. Contributors from the global ITSM community already include international brands, SMEs, governments, academics, training organizations and professional communities. Over 650 practitioners worldwide are now participating in ITIL’s Global Research Programme.

Speaking at itSMF USA FUSION 2017 conference, Peter Hepworth, Chief Executive Officer of AXELOS, commented:

 

“ITIL is a community-driven initiative, and I would now like to encourage IT professionals to join our Global Research Programme. This is their opportunity to contribute to and drive forward this latest evolution of the framework. They will take ITIL best practice into the future by ensuring that it continues to provide service management professionals with guidance that reflects the realities and demands of today’s rapidly evolving business environment.”

 

AXELOS’s extensive research among the global service management community has shown that ITIL’s proven and tested framework remains the backbone of today’s business practices, crucially facilitating business transformation. Over a million IT professionals in the US rely on ITIL’s best-practice guidance to deliver business success, and each year organizations invest substantially in adopting ITIL, adapting it to their needs, and upskilling their people with ITIL qualifications. As a reflection of this, the update will continue to include the widely-adopted core principles of ITIL, which already deliver real value to organizations worldwide.

 

Flexibility and agility have become a priority in recent years as organizations adopt new technologies and ways of working, such as cloud, increased levels of automation and digital transformation. That dynamic is behind the ITIL update: it will ensure that the world’s IT service management professionals can confidently integrate their essential ITIL knowledge with these new business practices.

 

Peter Hepworth continued:

 

“Over the last 18 months AXELOS has engaged with hundreds of experts in the service management community. They have affirmed that ITIL, with its proven framework, remains as relevant as ever. With this update we can build upon these strengths by making ITIL even more responsive, transparent and agile.”

 

AXELOS’s research also demonstrates the value that the qualifications bring to ITSM professionals. The certificates are industry-recognized and are established as prerequisites for many IT careers. Recognizing this, AXELOS will ensure that the current ITIL qualifications remain valid within the new scheme.

 

Cathy Kirch, President of itSMF USA, the organizer of FUSION 2017 and the leading independent professional forum for IT Service Management professionals in the US, commented:

 

“ITIL is the most firmly entrenched ITSM framework in the infrastructure of large, complex organizations, with many – if not most – Fortune 500 companies using it. Currently, ITIL and complementary practices, such as DevOps, Agile, and Lean, are used successfully in conjunction with each other, however the next evolution of ITIL will promote and underpin dynamic collaboration.

 

itSMF USA actively supports this update. We recognize the importance of ITIL’s evolution: it is critical to ensuring that, as business environments change with increasing speed, service management professionals have the crucial skills to handle emerging technologies and adopt new practices.

 

“We are keen for our members to feed into the ITIL Global Research Programme. This is about their role in creating an ITIL for the future, a framework which will continue to provide ITSM professionals with the resources to remain at the heart of business transformation.”

 

To contribute to ITIL’s Global Research Programme and drive forward this latest evolution of the framework go to https://www.axelos.com/global-itsm-research-programme

 

For further information:

Holly Waite
Head of Brand, PR and Communications
E: Holly.Waite(at)AXELOS(dot)com
M: (44) 7725 618 769

 

About AXELOS
AXELOS is a joint venture company co-owned by the UK Government’s Cabinet Office and Capita plc. It is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, programme and portfolio management, IT service management and cyber resilience. The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively. http://www.axelos.com

 

About itSMF USA
The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow. Come be part of the profession of IT service management.http://www.itsmfusa.org

 


 

itSMF USA 2017 Next Generation Service Management Award Finalists

Houston, Texas | October 19, 2017

 

               

 

FUSION 17 Awards Sponsors, Ivanti, EXIN and AXELOS, are proud to announce the itSMF USA FUSION 17 Award Finalists for each of our Next Generation Service Management Awards

 

itSMF USA and our FUSION 17 Awards Sponsors, Ivanti, EXIN and AXELOS, are proud to announce the itSMF USA FUSION 17 Award Finalists for each of our Next Generation Service Management Awards.

 

Service Management in Action Award Finalists - sponsored by Ivanti

  • IT Services, UC San Diego
  • Procter & Gamble

itSMF Contributor of the Year Award Finalists - sponsored by EXIN

  • John Clipp, Vice President, TechnoLava
  • Chuck Wysocki, Service Management Evangelist, Macy’s

itSMF Community Excellence Award Finalists - sponsored by AXELOS

  • Minnesota LIG - Jeanette McGillicuddy, President
  • Los Angeles LIG - Ray Ybarra, President
  • San Francisco LIG - Kalyan Balakrishnan, President

“We once again had a large group of outstanding nominees for this year’s awards, making the selection of our finalists a huge challenge. We want to congratulate our finalists for demonstrating service excellence, their practical use of industry practices in helping their organizations achieve desired business outcomes, and their commitment to the Service Management community.”, Kevin Ritter, Director of Awards Program, itSMF USA.

 

Please help congratulate these who have been selected as our Award Finalists for the 2017 itSMF USA Next Generation Service Management Awards. We look forward to seeing you at FUSION 17, October 31st – November 3rd at the Rosen Shingle Creek in Orlando to find out who will be selected as this year’s Award Winners. Learn more at: http://www.itsmfusa.org/awards

 

ABOUT itSMF USA
itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the ongoing development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/

 

About Ivanti
The Power of Unified IT. Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit http://www.ivanti.com and follow us at @GoIvanti.

 

About EXIN
EXIN enables the digital transformation for professionals and organizations, by developing and validating digital competences. EXIN is the leading global independent certification institute for professionals in the ICT domain. With more than 30 years of experience in certifying the competences of over 2 million ICT-professionals, EXIN is the leading and trusted authority in the ICT-market. EXIN has over 1000 accredited partners EXIN facilitates ICT certifications as well as e-CF® Assessments and e-CF® Skills Gap Analysis in more than 165 countries and 20 languages. EXIN is headquartered in The Netherlands and has regional representations worldwide, including in the USA, Canada, Brazil, Spain, Germany, India, Malaysia, China and Japan. For more information visit http://www.exin.com.

 

ABOUT AXELOS
AXELOS is committed to nurturing best practice communities on a global scale. AXELOS is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, program and portfolio management, IT service management and cyber resilience. The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively. For more information, visit http://www.axelos.com.

 


 

Ivanti, EXIN and Axelos as the FUSION 17 Awards Sponsors

Houston, Texas | October 12, 2017

 

               

 

itSMF USA is proud to announce Ivanti, EXIN, and AXELOS as the FUSION 17 Awards Sponsors for this year’s Next Generation Service Management Awards. The Next Generation of itSMF USA Awards celebrate and recognize success in service management, among individuals, teams, and Local Interest Groups and Communities of Interest. Award winners will be announced before the nearly 1,000 industry leaders and practitioners attending this year’s premier IT Service Management Conference called FUSION 17 on Oct. 31 - Nov. 3, 2017 at the Rosen Shingle Creek in Orlando.

 

Award categories include:

 

Service Management in Action Award – Sponsored by Ivanti

  • This award recognizes and celebrates a team’s excellence in Service Management (SM) relevance and business outcomes.

 Contributor of the Year Award – Sponsored by EXIN

  • This award recognizes and celebrates individual Service Management excellence and participation in the SM industry and itSMF.

Community Excellence Awards – Sponsored by AXELOS

  • This category recognizes local and virtual communities who have provided outstanding contributions to the mission and goals of itSMF USA.

itSMF USA brings together experts in Service Management, which are the unique capabilities everyone uses to deliver technology to the business, with our Vendor Community and Employers.  We are thrilled to have Sponsors in our Community partner with us to recognize those individuals and companies  that have excelled in their work during 2017.  IT is a vital part of every business delivery and these awards showcase those talents that exist in our community.  Our Award Sponsors have a keen eye toward the future while supporting the acknowledgement of this year’s star players and we thank them for their support!” said Cathy Kirch, President itSMF USA.

 

Learn more at http://www.itsmfusa.org/awards

 

About Ivanti

The Power of Unified IT.  Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit www.ivanti.com and follow us at @GoIvanti.

 

About EXIN

EXIN enables the digital transformation for professionals and organizations, by developing and validating digital competences. We help make sure professionals and organizations are enabled to take full advantage of the opportunities offered by the digital transformation, and at the same time managing the risks and challenges it presents.

 

EXIN is the leading global independent certification institute for professionals in the ICT domain. With more than 30 years of experience in certifying the competences of over 2 million ICT-professionals, EXIN is the leading and trusted authority in the ICT-market. EXIN has over 1000 accredited partners EXIN facilitates ICT certifications as well as e-CF® Assessments and e-CF® Skills Gap Analysis in more than 165 countries and 20 languages. EXIN is headquartered in The Netherlands and has regional representations worldwide, including in the USA, Canada, Brazil, Spain, Germany, India, Malaysia, China and Japan.  For more information on EXIN visit www.exin.com.

 

ABOUT AXELOS

AXELOS is committed to nurturing best practice communities on a global scale.  AXELOS is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, program and portfolio management, IT service management and cyber resilience.  The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively.  For more information on AXELOS, visit www.axelos.com.

 

ABOUT itSMF USA

itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the ongoing development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/

 


 

itSMF USA and 451 Research Renew Strategic Partnership

Houston, Texas | September 1, 2017

 

   

 

IT Service Management Forum (itSMF) USA and 451 Research renew strategic partnership. This partnership represents mutual objectives to advance ITSM by leveraging global research and input from industry practitioners.

 

Data Driven Decisions

Nobody knows exactly what the future will bring, but analyzing trends and using objective research provides the insight to make strategic, fact based decisions. This partnership will continue to provide results of this valuable research to the members of itSMF USA through 451 Research reports while including the membership of itSMF USA in 451 Research’s industry-leading primary research. “The 451 Research partnership is an important agreement to benefit our members as it allows us to bring relevant information forward through the research reports provided to us by our partner.”  says, Cathy Kirch - President itSMF, USA.

 

The alliance between itSMF USA and 451 Research will also result in greater dissemination of knowledge through the delivery of reports to attendees of iitSMF USA’s Fusion17 Service Management conference to be held in Orlando, FL (http://www.servicemanagementfusion.com).

 

 


 

itSMF USA Celebrates 20th Anniversary

Houston, TX | March 14, 2017

 

The organization and their new Board of Directors celebrate two decades of changing the ITSM industry.

 

itSMF USA , a chapter of itSMF International is proud to announce its 20th year as the leading independent professional organization for IT Service Management professionals in the United States. itSMF USA has achieved two decades of excellence in promoting and advancing the ITSM industry.

 

itSMF was founded in 1997 with the goal to bring the ITSM professionals and vendors together for a collaborative community of ITSM applying best practices and principles. Today, while the mission is similar, itSMF is committed to driving business value through developing IT Service Management Professionals and being the industry unifier across many disciplines, methodologies, and technologies.

 

itSMF USA has grown to include a network of over 30,000 professionals across the country. Every year they have successfully educated and connected itSMF USA members through white papers, webinars, local events and at the annual FUSION Conference. As they grow, itSMF USA remains committed to providing opportunities for growth to its members.

 

"The 20th Anniversary is a huge milestone within the industry and itSMF is proud of what it's accomplished and excited for the future as the Board of Directors are working hard to set the stage as a Unifier of the very complex Eco-system that we are all a part of," said newly elected itSMF USA President Cathy A. Kirch.

 

As itSMF USA celebrates its 20th year, they announce their new Board of Directors. The Board of Directors Executive Committee includes Cathy A. Kirch serving as President, Pam Erskine as Past President, and Jay Stuart as President Elect. Kevin Ritter serves as Secretary and Colin Monaghan serves as Treasurer. The itSMF USA Board of Directors is completed with Gary Case leading Member Services, Adriaan Van de Rijken leading Alliances, David Nottingham leading Content, Doug Tedder leading Strategic Development, and Brian Newcomb leading Marketing and Membership Growth.

 

Board members are full time industry professionals elected or appointed to their position and serve without compensation for their term. The itSMF USA recognizes the organizations who support key resources in their donation of time and talent needed to lead itSMF USA. The current Board of Directors represent Allstate Insurance Corporation, AdOPT, GE Capital, State Farm, Pink Elephant, Quint Group, TEKsystems, Tedder Consulting, The Ohio State University, and Windward Consulting.

 

The new Board will continue itSMF USA initiatives to advance the ITSM industry and its professionals through education, collaboration, and career growth opportunities.

 

 


itSMF Names New Board Members

Houston, TX | January 9, 2017

 

itSMF USA, a chapter of itSMF International and the independent professional organization and forum for IT Service Management professionals in the U.S., has announced the organization’s newly elected Board of Directors for 2017.

 

New members elected to serve three-year terms for itSMF USA include Gary Case, David Traynor, Adriaan van de Rijken.  Jay Stuart will serve a two year position. They replace outgoing board members Charles Araujo, Amy Green, and Brenda Iniguez, who just completed three-year terms. Pam Erskine will assume the role of past president on the executive committee. Cathy A. Kirch will serve as president from December 2016 through January 2018.

 

“We thank our outgoing board members for their hard work and dedication. Their efforts helped create opportunities for our members to network with their peers and lay a foundation for future itSMF USA growth. It has been great working with them,” said Kirch.

 

“In 2017 itSMF USA will focus on industry alliances, research, communities, content and unifying the vast ecosystem that exists around technology all of which will help IT management better understand how to integrate the practices and frameworks that support our businesses in achieving their objectives. I am excited to have four new board members joining the team and I look forward to working with them as we continue to develop itSMF USA as the leading service management community.”

 

The 2017 itSMF USA Board of Directors will be officially seated on January 13, 2017. New portfolio assignments will also be announced at that time. More information is available on the itSMF USA Board of Directors here.

 


itSMF USA and DASA Launch Strategic Alliance

Houston, TX | December 15, 2016

 

Dasa

IT Service Management Forum (itSMF) USA and the DevOps Agile Skills Association (DASA) form a Strategic Alliance. This Alliance represents our mutual objectives to advance the ITSM Value Chain by enabling IT Service Management Professionals skill expansion opportunities in the area of DevOps, Agile skills development.

 

Keeping Pace with Change is Essential for Success

Enterprise IT organizations and Service Management Professionals are running to keep pace with change, opportunities and advantages new technologies are providing. The reality is that Cloud, virtualization and a rapidly growing internet, coupled with digital and mobile technologies are driving them to transform their business models and corresponding service delivery faster than ever before.

 

"Keeping up with the continual pace of change is a challenge. Aligning with progressive organizations like DASA, who have created a competence model and universal qualification program that will help ITSM Practitioners obtain the knowledge and skills needed to keep up with this increasing pace is critical to exposing our members to ways that they can advance the value chain in their organizations," says Cathy Kirch - President itSMF, USA.

 

A Competence Model focused on Skills and Knowledge Development

The IT Service Management space has to move faster than ever before to meet the demands of their business and clients. DevOps Agile Skills plays a significant role in enabling IT Service Management Professionals to continuously deliver quality. "itSMF USA and DASA fundamentally believe that by joining forces we can not only provide Thought Leadership in the DevOps, Agile space but also guidance to IT Service Management professionals on why and how DevOps and Agile can help them with their IT transformations. Enabling their rapid skills and knowledge growth to help them manage and deploy new business services faster is a fundamental objective for entering this new Alliance between DASA and itSMF USA,” says Sukhbir Jasuja, DASA Board.

 

About DASA

DevOps Agile Skills Association (DASA) provides an open, global community for DevOps and Agile skills development. It is organized as a community-driven platform open to participating member organizations to help define role-based competencies and learning curricula.

 

To realize its broader purpose, DASA aims to: Generate interest in and awareness of the need for skills development Define a relevant and vendor-neutral DevOps qualifications program for professionals Promote open source qualifications for DevOps Skills Ensure a baseline quality for training programs delivered to the market Map members' training program content against the role-based competencies baseline

 

To find out more about DASA visit: http://www.devopsagileskills.org/

 

itSMF USA Announces FUSION 16 Award Finalists & Winners

Houston, TX | November 29, 2016

 

itSMF USA is proud to announce the finalists and winners of their itSMF USA Awards. The goal of these awards is to recognize and celebrate excellence and achievements within our community.

 

Each of the award finalists and winners were chosen for their excellence in IT Service Management, the corresponding business results and their support of the itSMF USA community.

 

The itSMF USA Award Finalists and Winners are:

 

Service Management in Action Award

This award recognizes excellence in Service Management industry relevance and business outcomes by a company. The finalists for the Service Management in Action Award are Johnson Controls and Whirlpool Corporation.  Both of these organizations did some very impressive work!

 

The winner of the 2016 Service Management in Action Award is Johnson Controls.

 

By establishing service management best practices and processes and through automation, Johnson Controls was able to reduce costs by $1.5 million.

 

itSMF Contributor of the Year Award

This award recognizes an individual for their excellence in Service Management and their overall participation in the Service Management industry and itSMF USA. This year’s finalists are Karl Bietsch and Veasta Hogue.

 

The winner of the 2016 itSMF Contributor of the Year Award is Karl Bietsch.

 

Mr. Bietsch is a mentor, teacher, speaker and long standing member of the itSMF USA community. He generously contributes his knowledge on Service Management content, trends and industry direction as a frequent writer and speaker. 

 

itSMF Community Excellence Awards

These awards recognize the contributions from virtual and local itSMF Communities.  These groups have provided outstanding contributions in support of the mission and goals of itSMF USA. There are two awards in this category, the Upstart LIG of the Year Award and the Sustained Performance LIG of the Year Award.

 

The Upstart of the Year is awarded to a new Community that has shown tangible provision of relevant learning, growth and networking for Service Management professionals. The Sustained Performance Community Award is awarded to the group that has shown consistent commitment and success in creating relevant content, networking and learning opportunities for Service Management professionals.

 

The winner of the 2016 Upstart LIG of the Year Award is the Ohio Valley Community,

represented by President Jay Lescoe.

 

The Ohio Valley Community focused on delivering WOW events.  Through their dedicated strategy and excellent use of analytics, they were able to offer innovative programs which resulted in significant growth.

 

The winner of the Sustained Performance Community of the Year Award is the Heartland Community,

represented by President Marko E. Johnson.

 

The Heartland Community has successfully held seven events per year over the last four years. They have demonstrated excellence in the fundamentals such as providing exceptional opportunities for members through networking and thought provoking presentations.  In addition, they consistently applied good business practices relating to reporting and budgeting which allowed them to attract and maintain dedicated members.

 

itSMF USA President’s Award

This award is an honor that is rarely presented.  Individuals receiving this award have made an outstanding contribution to the Service Management industry. They’ve given their time and talent to provide significant opportunities for others in our community. 

 

The winner of this year’s President’s Award is Jill Zimmerman.

 

Ms. Zimmerman has been instrumental in creating a powerful program line up at the FUSION Conference. Through her leadership and guidance, she has contributed to the growth and learning of thousands of FUSION attendees.

 

Congratulations to all the finalists and winners! We are proud to recognize your accomplishments. 

 

 

itSMF USA would also like to thank Fruition Partners, a CSC Company for their sponsorship of the awards program.  Their dedication to the service management community allows us to recognize the outstanding work of our award winners.  The itSMF USA Awards are presented at the FUSION Conference. Learn more about the awards and past winners at www.itsmfusa.org/awards

 

About itSMF USA

itSMF USA is a chapter of itSMF International. They are the leading independent professional organization and forum for IT Service Management professionals in the US. For more information on itSMF USA, visit www.itsmfusa.org

 

About FUSION 16

The FUSION 16 Conference is the premiere Service Management conference of the year. Jointly hosted by itSMF USA and HDI, FUSION 16 brings together the best speakers, vendors and networking opportunities for service management professionals for four days in Las Vegas, Nevada. Learn more about FUSION 16 at http://www.servicemanagementfusion.com/

 


 

Archived News

 

Click here to see all archived news articles from 2015 and 2016

 


10-20-2016  Announcing the itSMF USA FUSION 16 Award Finalists!

10-23-2016  Fruition Partners, a CSC Company, to Sponsor itSMF USA Awards at FUSION 16

10-06-2016  itSMF USA and Lean IT Association Announce Strategic Alliance!

08-23-2016  Accepting Nominations for the Next Generation itSMF USA Awards Program

06-29-2016  itSMF USA opens nominations for Next Generation of itSMF USA Awards

First Quarter 2016  itSMF USA names new members of the BIG Team

01-21-2016  FUSION 16 Opens Call for Speakers


12-01-2015  itSMF USA Names New Board Members

11-30-2015  Winners Honored at FUSION Conference

11-17-2015  itSMF USA and BMC Software are proud to announce this year’s winners of the 2015 Student Case Competition

11-17-2015  itSMF USA Announces Newly Elected Board of Directors for 2016


12-12-2014 Farewell from Past President, Jack Probst


11-28-2013 AXELOS and itSMF to work together on the development of Global Best Practice in IT Service Management

11-14-2013 itSMF USA 2013 Board of Directors vote to endorse Service Management Congress and its Call to Action  

10-04-2013 itSMF USA and HDI’s Annual Event to Host New Owner of ITIL and PRINCE2 Brands 

08-15-2013 AXELOS will be at FUSION 13 

07-03-2013 Future of ITIL workshop - a little insight Provided by itSMF UK  

07-03-2013 New company launched to promote Best Management Practice portfolio to a global business audience 

03-28-2013 itSMF USA Announces NetApp as New Premier Sponsor


10-31-2012 itSMF USA 2012 Awards Spotlight "Best of the Best” in Service Management Industry Innovation and Excellence

08-30-2012 IT Governance Publishing and itSMF USA Launch ‘Thought Leadership’ Book Series


04-11-2011 itSMF USA Announces New 2011 Independent Research Study on Service Management Adoption and Its Impact for IT

 

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