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April 30, 2014

FUSION 14 is underway. I hope that you are as excited as I am about the upcoming conference. Not only will it be our chance to meet and share thoughts and ideas with other itSMF USA members from across the country, and the world for that matter, but we will have the unique opportunity to hear from some of the best and brightest in our industry – our slate of speakers.


By the time you read this article, the concluding events of the speaker selection process have been put to bed. The selection process is pretty much the same as it is every year. The Program Chair sends out the call for speakers in mid-January after the Track Chairs had been selected. The call then runs until the end of March when the hard work begins.


This year we had 485 submissions all vying for 86 sessions spread across 11 Tracks. Needless to say the 11 Track Chairs had their hands full reading all the submissions, narrowing the list down to a smaller list that were then asked to participate in an interview. At that point, the Track Chairs make the tough call and put forward their list of speakers and alternates for each of the tracks. The final check box in the process is a review by your itSMF USA Board of the list at the April board meeting. The list was approved as submitted and the speakers are now or have been notified.


This is a lengthy and well thought out process. That said, I get questions fairly frequently such as “I have submitted for the last 3 years and have never been selected. What do I need to do differently in order to make the final cut?”


So, I reached out to the Program Chair for some tips and tricks that you can keep in mind for next year. I know that sounds like a long time off but now is when you need to begin thinking about your next submission.


So from the cache of secrets of the Program selection committee here is what you need to keep in mind.


Keep in mind there are 3 major sections in which you need to “sell yourself” in a limited space:

·        Brochure description – 75 words

·        Abstract – 200 words

·        Bio – 75 words   


One of the big challenges is that proposals don’t use all the space they have available to them. Now is the time to sell yourself and your idea. Don’t submit an abstract five sentences long that is only a repeat of the brochure description. The interview is one point when you sell yourself and your idea, but the selling starts with the written submission.


So you have a draft of your submission. How about a checklist before you submit to the speaker portal? Well here you go:


·        Spell check your information

·        Check your grammar and punctuation

·        Use all three sections to tell the Track Chairs about you and your topic. You don’t get much space, so don’t repeat information and use all the space that we give you;

·        Include the speaker and co-speaker bios in your submission. And be sure to use all the space in the Bio to sell yourself (awards, “hands on” accomplishments, past speaking experience at any level)

·        If this is a practitioner based case study, clearly state it

·        If you tried something and failed, tell us how you made it better.  Our attendees can read a book, they want to learn from your experience;

·        Get the audience involved, get away from the 30-slide PowerPoint deck and try something interactive

·        List any organizational certifications or accomplishments;

·        List ALL speaker experiences, including LIG, SIG, webinar, regional, national, etc.

·        List any take-aways that will be provided to the participants

·        Have someone else read your abstract.  Do they have questions about the content of the session?  If they have questions, the person that is evaluating your abstract most likely will as well. 


So you have been invited to the interview. What makes for a winning interview?

·        Are you personable? Enthusiastic? Have you thought of your deliverables?

·        Do you know your topic inside and out?

·        You need to convince the interviewer why your topic is important and others need to hear about it.

·        Let the interviewer hear your confidence about the topic content.

·        And If your topic could be a workshop, let us know


Ok that makes sense for next year so what should you be working on now you ask? Will how about developing topic ideas? Topical areas to keep in mind include:

·        Tell us something new, what are the new trends in ITSM?

·        It should be original content. This means that it is not a restatement of a presentation you made at another conference or in previous years at FUSION.

·        Some speakers think it is better to submit a topic for “All Audiences”.  Our audience is maturing…do you have a topic that is “beyond the basics”.

·        We want hands on, how to…not someone who is good at interpreting a book.


Finally experience matters. So between now and next year consider:

·        Contact a LIG program chair for speaker opportunities

·        Get a reference sent to the appropriate HDI – itSMF USA chair-persons  from the company you are working with

·        Get placed on speaker lists for other events including those sponsored by vendors you are using

·        Submit papers to itSMF-HDI or other companies that are providing ITSM services

·        Contact Board members and ask for references of groups in your area that might need speakers

·        Go to the conferences where you want to speak – get to know the staff through volunteer efforts


Well there you have it. Hopefully this will help you as you plan for FUSION 15. But don’t wait till next January. Get out there and spread your message at your next LIG meeting. And of course, always consider submitting a write-up of your presentation for Cold Fusion.


And to everyone out there helping to make itSMF USA successful – thank you for your service to itSMF USA.


Jack Probst

President – itSMF USA



April 8, 2014

Greetings my fellow it
SMF USA Members,

I am now a little more than three months into my term as President of the itSMF USA Chapter. It is an honor to serve this organization and help to advance the Service Management profession in the US. If you have read my articles in The Source and the News and Events Bulletin, you know that we have a significant number of activities and initiatives underway to support you – our itSMF USA member. It is the goal of the local leadership (our LIGs, SIGs and Student Interest Groups), the Board of Directors and our Operations staff to contribute to the advancement of your knowledge, expertise, skills and leadership in our industry and in your career.

As I started my Presidency, I made a commitment to update you on a quarterly basis with respect to key issues and the comings and goings of the Chapter. This is the first of my quarterly updates. Today I want to talk to you about a significant Chapter challenge and let you know how we will keep everyone apprised of Chapter finances.

A significant Chapter Challenge: We, the Board of Directors, LIG and SIG Leaders and the operations team, can’t do all that needs to be done by ourselves. It seems that every initiative relies heavily on the same group of folks who give up their time and talent to work on projects or serve in our Chapter’s leadership positions.

What’s the solution?: We need more member volunteers’ minds and hands to step up and help out. 

What am I asking for?: We need help and assistance from you, our membership, to serve as volunteers on either Board and Interest Group Leadership (BIG) projects or to help with Portfolios throughout our itSMF USA Community:

Currently we have eight initiatives that are running under the BIG umbrella focused on advancing the itSMF USA Strategic Plan. A LIG or SIG leader leads each of these projects with one Board Director acting as a liaison. When you step up to volunteer, you will help with one or some of the tasks necessary to reach a successful outcome. You can read more about the BIG initiatives here.

Each of the Chapter’s Board of Directors manages a Portfolio that completes operational and tactical tasks that directly benefit you, our members. These individuals are volunteers with commitments to their full-time jobs, just like the rest of us. They need help too. For a list of portfolios and their areas, click here.

Below you will find our “help wanted ads” for the BIG Initiatives and the Portfolios. Is there something there that peaks your interest or is a sweet spot for you? Can you give an hour, 2 hours or maybe 3 hours a week to lend a hand? Do you have a passion for a particular activity or interest that you don’t see listed here? Either way, I would like to hear from you. Take a read through and send an e-mail to or respond to me directly.

BIG initiatives

·Engagement model - We are seeking those members who attend meetings, those who don’t attend meetings and those who are not in LIG-related regions to help us create a member engagement model that will more broadly meet our membership’s needs. 

·LIG / SIG Operations Guide - Volunteers with documentation writing experience, LIG / SIG Operations familiarity and 1-2 hours per week availability

·Succession Planning & Transition Management - Volunteers with familiarity and experience with Volunteer leadership, experience inspiring and recruiting volunteers and 1-2 hours per week availability

·Career Roadmap – Seeking talent inside and outside of our membership – but we could leverage our membership to recruit: 1)      HR representatives from a couple of industries, 2)   Representatives from priSM board  and 3)  Representatives from HDI

·Audio and Video conferencing Solution – Project manager

·Data Management Strategy – Project manager

Portfolio needs

·Awards program – A need for people to participate in the awards selection process. There may be a need for separate committees for the different awards depending on how many people raise their hands to help. Specifically the Awards program needs;

·Awards Selection Committee - 5-7 people to work from June 16 – July 16 with an anticipated effort of 5 to 10 hours

·Marketing and Communications – Video Communications Producer (Video & Editing)

Folks – we need your help. Please consider giving up some of your time outside the office to lend a hand. Raise your hand and send a message to

How I will update the Chapter on our finances

As a non-profit association, we have a heightened sense of fiscal responsibility.  Our mission to drive business value through developing IT Service Management Professionals is foundational for all itSMF USA activities including how we manage our finances.  We strive to ensure that we are investing our member and sponsorship dollars in a manner that returns the highest value to our membership.  In the June “Letter from the President”, Pam Erskine, Chapter Treasurer, will provide you with a snapshot of our revenue and expenses for our first fiscal quarter - March through May of 2014.  Going forward, Pam will continue to provide this information on a quarterly basis to offer additional transparency about how your itSMF USA membership dues are being used to offer you valuable development opportunities. 

I thank you for your support and continued service to itSMF USA and our Chapter’s members.


Jack Probst

President, itSMF USA | Mobile: 614-256-9986 |

Need help logging into your it
SMF USA profile? Click here

Jack Probst

March 24, 2014


Earlier this year, I wrote about the need for itSMF USA to embrace and support the broader IT Service Management Community. The ITSM Community is a pervasive one extending from every individual professional to our Local or Special Interest Groups up through the national Chapter and then onto the International organization. The key to the Community is that we all are striving to become better professionals in and developing the profession of IT Service Management.


For me, one of the key aspects of a profession is that the disciplines and practices have a standard that it can point to as a potential source of truth. In ITSM, we have such a standard in ISO/IEC 20000 – Part 1 – Information Technology – Service Management - Service Management System Requirements. This standard that is supported by other standards and technical reports in the 20000 series provides guidance for those organizations that are interested in documenting their capabilities in order to manage IT services both consistently and effectively. Organizations can be certified as to their capabilities and that certification can serve as proof to customers or other key stakeholders as to an organization’s ITSM expertise.


ISO, the International Organization for Standardization, recently reorganized the management of the ISO/IEC 20000 series. In an announcement, last November, ISO shifted the responsibility for the ITSM standards development to a new Subcommittee (SC) and a new Working Group (WG). What this meant was that all the various national committees focused on ISO/IEC 20000 had to reconfigure and reform.


itSMF USA believes that it is vital to engage in helping set the direction for valuable ITSM standards. As a result, itSMF USA has joined the US delegation that will help craft the future direction of the ISO/IEC 20000 series.


What does this mean to you? Well, you can be part of the standard setting process. ItSMF USA Director, Dr. Deborah Anthony will be serving as the itSMF USA primary delegate to the US Task Group (TG) working on 20000. Deborah will be working with other US TG member organizations to for the new 20000 series standards and technical reports in the US. However, Deborah needs the guidance from itSMF USA members as to what is our opinion or stand on various issues concerning the standard. Deborah will need to hear your voice on various matters pertinent to ISO/IEC 20000.


If you are interested in participating in our work on ISO/IEC 20000, contact Deborah at Deborah will put you on our distribution list and get back to you on next steps. At this point, we don’t know the schedule of upcoming work so we can’t speak yet to time commitments, etc. The schedule will be discussed at the initial TG meeting in early April. It is my hope that you will take the time to volunteer to be part of this very important work being done by your association – itSMF USA.


Thank you for your service to itSMF USA.









February 19, 2014


At the recent handover Board Meeting of the International Board of Management held in the UK Chapter Offices, the following Directors were elected to office for the 2014 year.

Chairman: Bartosz Górczyński
Vice Chairman: Alejandro Debenedet
Treasurer; Colin Rudd, and
Board Secretary:  Harold Petersen.

A teleconference was held on Thursday 13th February at which the announcement was made to the chapters present by Chairman Bartosz Gorczynski.

Directors Ulf Myrberg and John Deland were also present at the meeting.

The Board Meeting held in the UK Chapter offices was attended by all Directors.


The Directors undertook a strategic review of itSMF activities and as a result have produced a proposed, potential new itSMF Strategy document.  The main contents of this document are:

· A vision
· A mission and goals
· Five strategic priorities
· A set of workgroups and work streams for the implementation of the strategy

This proposed, potential itSMF Strategy document now needs to be reviewed and agreed by the chapters so that an annual budget can be produced, proposed and approved for 2014/2015.  The plans, groups and streams can then be developed with the Chapters, for the implementation of the agreed strategy.

It is proposed that each of the five strategic priorities will be made the responsibility of a work group to develop for adoption by the Chapters utilising the methodology and processes successfully used by the AXELOS Development work group in bringing that initiative successfully to the Chapters for approval and achieving its objectives. This will include having each working group develop a charter and timeline for its work for subsequent adoption by Chapters.

Each work group will report to the overall Governance Group of the itSMF and will have a representative of the Board as a member who will regularly report progress to the Board and the Chapters.

The Board has determined that all members of work groups will be required to sign NDA's and to abide by the Code of Ethics as published for members and Leaders and to that end all members of the Board signed fresh NDA's at their recent Board  Meeting.


The Board is also pleased to announce that Mathew Burrows has agreed to accept the role of Ethics Committee Chair replacing Robert Falkowitz who has resigned after serving several years in that role. We thank Robert for his invaluable work and service during his time in that role and welcome Matthew to this important role for itSMF.

The Board hopes to be in contact shortly announcing further details of the Strategic Business Plan and inviting Chapters to nominate members for one of the work groups that will subsequently be created.

On behalf of the Board,
A.Bruce Harvey Company Secretary 
for and on behalf of Bartosz Górczyński
Chairman itSMF International Limited.




AXELOS and itSMF to work together on the development of Global Best Practice in IT Service Management

28 November 2013

AXELOS and itSMF International have reached an agreement which will lead to the two organizations working closely together in the development and improvement of Service Management products, services and practices.

The memorandum of understanding (MoU) announced today sets out a framework of how AXELOS and the itSMF will cooperate in multiple countries worldwide.

The agreement includes a commitment by the two parties to collaborate on the development of new products and promote each other’s activities and services via appropriate media such as websites, conferences and seminars.

Peter Hepworth, AXELOS CEO, says ‘Since the formation of AXELOS in July we have illustrated our commitment to listen to and work with practitioner communities across
the world.

‘As the only truly independent and internationally-recognized forum for IT Service Management professionals worldwide, the itSMF is one of our key stakeholders and we value the opinions and knowledge of their members. Today’s announcement is an important milestone in the development of our business and the future of ITIL®.’

The itSMF is a not-for-profit organization and has more than 6000 member companies spread over 50 Chapters.

It is a prominent player in the on-going development and promotion of IT Service Management best practice, standards and qualifications. Members have access to a
network of industry experts, information sources and events to help address IT Service Management issues.

Colin Rudd, itSMF International Facilitator, says ‘In my discussions with Peter and the management team at AXELOS I have gained a real sense of the passion they have for IT Service Management and a determination to take ITIL to a truly global audience. This agreement with AXELOS will bring benefits to our 40,000 individual members worldwide and ensure they play an integral part in the future growth of IT Service Management best practice.’

Marianna Billington, Chair of itSMF International, concludes ‘Since the moment this relationship commenced it has been one of mutual commitment towards development and delivery of future initiatives aimed to benefit the IT Service Management community. This MoU represents the guarantee of a shared engagement between AXELOS and the IT Service Management forum to continue to collaborate on future value added services and products that will be valuable to our members. On behalf of the hard working team of itSMF volunteers who have worked closely with Peter and AXELOS it gives me great pleasure to endorse and sign this document on behalf of the IT Service Management Forum.’



On 1 July 2013 'AXELOS' was announced as the new Joint Venture company that the Cabinet Office has formed to deliver and commercialize the UK Government's portfolio of Best Management Practice accreditation and publishing services, including ITIL, PRINCE2® and the other PPM products.

AXELOS now owns the intellectual property of the whole Best Management Practice portfolio and will build on the current business activities and developing products in new areas. The organization also has an ambitious programme of investment and growth, and primary focus will now be on stimulating the growth of a vibrant, open international ecosystem of training, consultancy and examination organizations.

Latest news from AXELOS can be found on their Google+ page or if you have specific queries, requests or would like to be added to the AXELOS mailing list please contact




itSMF USA 2013 Board of Directors vote to endorse Service Management Congress and its Call to Action

Houston, TX – November 14, 2013 – The itSMF USA Board of Directors voted unanimously on Friday, November 8, 2013 to formally endorse Service Management Congress and its Call to Action.


This endorsement comes after an Expert Track presentation by a group originally dubbed "The Revolutionary Network” (or simply "RevNet”), at FUSION 13. RevNet, a group of 21 leading ITSM professionals presented their stance on where IT Service Management (ITSM) is today and the challenges facing ITSM professionals and the entire ITSM industry in the future.


The presentation ended with a call for all ITSM professionals to make a commitment. This call is a commitment to refocus attention on a set of core values that help enable individuals, leaders, businesses and communities to increase the access to open, timely and relevant knowledge, a commitment to improve the agility, creativity and adaptability of our organizations, and a commitment to fulfill the essential duty to provide value to our organizations and customers. The presenters then closed by renaming themselves "The Inaugural Service Management Congress” and with a call for all to continue the conversation and movement on


itSMF USA is proud to have played a role in beginning this by providing a group of leading ITSM leaders including practitioners, consultants, executives and educators, a forum at FUSION 13 to come together and share thoughts about the ITSM challenges and opportunities as they saw them. The group was made up of a wide range of individuals from varying backgrounds and from around the world. itSMF USA is proud to continue supporting this independent movement through this endorsement.


As a result, itSMF USA will assign a board member as the formal liaison to the Service Management Congress and evaluate ways to support Service Management Congress interactions with itSMF USA Members.


itSMF USA is also planning a December podcast in which it will be discussing the Service Management Congress with some of the 21 original signatories of the SM Congress Call to Action.

ABOUT itSMF USA | itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organization to connect, learn and grow.


Contact: Rita Cunningham














itSMF USA and HDI’s Annual Event to Host New Owner of ITIL and PRINCE2 Brands


Houston, TX, and Colorado Springs, CO ― October 4, 2013—AXELOS, the new joint venture company that recently purchased the ITIL and PRINCE2 brands, plans to support the global development of its best management practice portfolio by building on current business activities and developing products in new areas, with an ambitious program of investment and growth.


Representatives from AXELOS will be attending the FUSION 13 Conference & Expo. They will be attending a breakfast town hall on Wednesday, October 23, from 8:00 a.m. – 9:00 a.m., and they will be on hand in the FUSION and priSM booths during Expo Hall hours. Solution providers and attendees alike will have ample opportunity to ask questions about the future of ITIL and the other frameworks in the AXELOS portfolio.


FUSION 13, jointly hosted by itSMF USA and HDI, is the largest service management conference and expo in North America. FUSION 13 will take place from October 20–23, 2013 in Nashville, TN. 

ABOUT itSMF USA | itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organization to connect, learn and grow.

itSMF USA is an active member of the itSMF International community, working on global projects, participating in white papers, and sharing practices. itSMF USA also promotes student engagement and hosts an annual CASE competition at the FUSION conference.

ABOUT HDI | HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.

HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

ABOUT UBM Tech | UBM Tech is a global media business that provides information, events, training, data services, and marketing solutions for the technology industry. UBM Tech also offers a full range of marketing services based on its content and technology market expertise, including custom events, content marketing solutions, community development and demand generation programs.




AXELOS will be at FUSION 13 

August 15, 2013



Axelos, the new joint venture company who owns the ITIL® and PRINCE2® brands, will be joining us at Fusion 13 this year.


Plans are underway for several activities with Axelos this year at Fusion 13.

·There is a Breakfast Briefing on Monday morning that will include Axelos and two members from the itSMF USA Board of Directors.

·During the Exhibit hours, Axelos will be joining the itSMF USA Booth and the priSM Booth to meet and greet Exhibit guests.

·An additional event (details under development – stay tuned!) allowing Fusion 13 participants to interact with Axelos


This will be a great year for you to attend Fusion 13! As an itSMF community, this will be your opportunity to meet representatives from Axelos and share your input and ideas with them.


Watch for further announcements on how you can interact with Axelos!! We will have more information for you in a couple of weeks!




If you have questions, please contact


Future of ITIL workshop - a little insight

Provided by itSMF UK

The following comment piece is contributed by itSMF UK members Stuart Rance of HP and Stephen Mann of ServiceNow, and originally published in the ITSM Review.

Yesterday a number of ITSM professionals - including itSMF UK Chair and ITIL author Colin Rudd - convened in London to talk about the future of ITIL. From the get-go, it was stressed that the purpose of the meeting was to provide input to AXELOS' thinking and not to make decisions.

Who was involved?

It was a passionate group of people that represented: ITIL authors, examiners, consultants, service providers, vendors, and AXELOS. The attendees were:

Everyone had opinions and ideas to share and it was a good mix of people.

Some attendees travelled a long way to attend: Anthony from Houston, Sharon from Canada, Jayne from Florida, and Rob Stroud would have attended from New York but for personal reasons. Even though most of the attendees reside in the UK, they work for global organizations and as such have global experience and global views. Not withstanding this, we all agreed on the need for more input across geography, culture, industry, and language.

If you wish to provide your input please respond to this blog (in the comments section) or email AXELOS direct.

Community input

You can already see much of the input from things people have already shared with the ITSM community:

Scope and content of ITIL

The discussions included the scope, content, and structure of both ITIL and the ITIL exam system. And started with people suggesting ideas for strategy and principles for ITIL going forward. It was surprising how long this took (shouldn't we already known this?) and not unsurprisingly everyone agreed that ITIL should be driven by business and customer needs.

Other suggestion related to:

  • Having a visible set of values
  • Separating architecture and structure from narrative and examples
  • Collaboration with a wide community of practitioners, examiners, trainers, consultants, vendors, and industry bodies across geographic and industry boundaries
  • An emphasis on relevance to end-user organizations
  • Quality being more important than time to market.

From a content perspective, AXELOS introduced the concept of what it calls the "Onion Model", shown below, that encompasses the previous feedback on how there is a need for different types of content and, importantly, community input to the ongoing development of ITIL.



  • The centre has the very stable ITIL core
  • The next layer has modular content such as role or industry-specific information
  • And then further layers have more practical content such as templates, guides, and case studies
  • The very outside layer is community owned and community driven with AXELOS and the community curating and promoting this

Content is able to move inwards as it becomes accepted best practice.

Training and exams

We discussed the importance of people, culture, and organizational aspects. In particular the need for more practical guidance about how IT organizations can benefit from the experience of others, and how they can start to gain value from ITIL within their own organization.

There was a lot of passion around training and exams. An interesting point was the absence of guidance on the development of skills such as negotiation and management as part of effective IT service management. Everyone recognized the need to make the exam system more valuable to both individuals and employers. But there was a consensus that that any change requires more input, more time, and needs great care not to disrupt the status quo. Again, if you have an opinion as to the future of ITIL exams, please respond to this blog or email AXELOS direct.

Next steps

Following day two of this workshop (a second blog will follow), AXELOS will continue to seek out global community input.

If you want to follow what's happening, please look for their communications on Twitter or Google+

As always, thoughts and comments are encouraged.



Press Release

July 1, 2013


New company launched to promote Best Management Practice portfolio to a global business audience




1.Joint venture formed to promote Best Management Practice portfolio, including ITIL® and PRINCE2®

2.Best Management Practice products already used by millions of people across more than 150 countries

3.AXELOS to use investment and innovation to develop further the relevance and quality of the portfolio

Today (1st July 2013) marks the launch of the new joint venture company the Cabinet Office has formed with Capita plc to run the Best Management Practice portfolio, including ITIL® - the most widely accepted approach to IT service management, and PRINCE2® - the standard for project management methodology.


Peter Hepworth, CEO of the new company, AXELOS, has pledged to work with the global Best Management Practice community whilst using investment and innovation to grow the portfolio and spread its use in international markets.


Peter said: ‘Today is the first major milestone as we build towards becoming fully operational in January 2014. Over the next few months we will be in listening mode, working alongside product users, trainers and examiners to gather together their invaluable expertise. With thoughtful investment and innovative learning techniques, we are looking forward to developing this unique suite of management tools.’


Best Management Practice products are already used in the private, public and voluntary sectors in more than 150 countries worldwide.


Peter, who joins AXELOS from Activision Blizzard where he was UK and Ireland managing director, added: ‘For almost a quarter of a century businesses across the globe have benefited from the way in which Best Management Practice products have helped build more efficient and effective working processes. Individual users also appreciate the career progression and wider prospects that are open to accredited practitioners’.


AXELOS will own the intellectual property of the Best Management Practice portfolio, originally developed by the UK Civil Service. It will also assume the management of all existing licensing schemes, accreditation and support of examination institutes, training organisations, and consulting organisations with an emphasise on quality of delivery.


For further information, journalists should contact the AXELOS press office:

Simon Coughlin

Tel: 020 7654 2192 or 020 7654 2399 (out of hours)


Natasha Goldspink

Tel: 020 7654 2137 or 020 7654 2399 (out of hours)

AXELOS+Line logo.jpg

CEO – Peter Hepworth




Peter is a globally experienced executive with an exceptional track record in the FMCG, technology and entertainment sectors having worked across high growth emerging markets whilst living in the UK, USA and France.


With over 25 years’ experience spanning sales, marketing, I.T., supply chain and finance, Peter has held senior international positions at L’Oreal, Sara Lee Corporation and Activision Blizzard, home of the hugely successful gaming franchise Call of Duty®, most recently running the UK & Ireland business as managing director.


Peter is an economics graduate, chartered accountant, M.B.A. from Cranfield, and A.M.P. from INSEAD.

Best Management Practice – Portfolio facts & figures

IT Service Management - ITIL®

ITIL is the most recognised framework for IT service management in the world. Delivering a cohesive set of best-practice guidance drawn from public and private sectors internationally, ITIL helps service providers with best-practice guidance on the provision of quality IT services, and the processes, functions and other capabilities needed to support them.

1. ITIL began in 1989

2. On average one ITIL exam is taken every 1.5 minutes

3. With a total of over 1.5 million exams taken to date

4. ITIL exams are available in 21 languages

5. And are taken in over 150 countries worldwide

6.Already well established in the UK, Australia & New Zealand and parts of the EU already established. Future target markets include Brazil, India and USA.

7.Users of ITIL include: NORAD, Department of Homeland Security, NASA, Disney, IBM, HP, Microsoft, Ministry of Defence and Shell.

Project Management - PRINCE2®

PRINCE2 is a de facto project management standard developed by the UK government and is used extensively across all sectors, both in the UK and internationally. It embodies established and proven best practice in project management.

1. PRINCE2 began in 1996

2. Over 1 million exams have been taken to date

3. in 21 languages

4. across 120 countries worldwide

5. Users of PRINCE2 include: the British Council, Environment Canada, French finance ministry, The Australian Department of Parliamentary Services (DPS) and the Port of Rotterdam.


Programme Management - Managing Successful Programmes (MSP®)

MSP offers best-practice guidance to all organisations - large or small, public or private sector - to help them achieve successful outcomes from transformational change, time and time again. MSP has been developed to help achieve excellence by improving practices, offering better services and preparing more effectively for the future.

1. MSP was first published in 1999

2. Over 90,000 exams have been taken to date

3. In four languages

4. Across 45 countries worldwide

5. Users of MSP include: London Olympics and Paralympics, Siemens US and Manchester City Council


Value Management – Management of Value (MoV®)

MoV provides essential guidance on the most efficient use of resources to maximise the benefits from projects, programme and portfolios. The guidance has evolved from the tried and successful practice of value management across many sectors and over many years. MoV combines a set of principles, processes and techniques with an approach that aligns with other Best Management Practice PPM guidance.

1. MoV first published in 2011

2. Exams have been taken to date in various languages, internationally


Portfolio Management - Management of Portfolios (MoP®)

The MoP guidance provides senior executives and practitioners, who have responsibility for planning and implementing portfolios of change, with a set of principles, techniques and practices to introduce or re-energise portfolio management.

3. MoP was first published in 2011

4. Over 2,500 exams have been taken to date

5. Across 20 countries worldwide

Risk Management - Management of Risk (MoR®)

MoR is a route map for risk management, bringing together principles, an approach, a set of interrelated processes, and pointers to more detailed sources of advice on risk management techniques and specialisms. It provides advice on how the principles, approach, and processes should be embedded, reviewed and applied differently depending on the nature of the objectives at risk.

6. MoR was first published in 2002

7. Over 15,000 exams have been taken to date

8. In four languages

9. Across 25 countries worldwide


Portfolio, Programme and Project Offices (P30®)

P30 is a set of principles, processes and techniques to facilitate effective portfolio, programme and project management through enablement, challenge and support structures.

10. Users of P30 include: Siemans US and BT

The Portfolio, Programme, and Project Management Maturity Model (P3M3®)

P3M3 has become a key standard amongst maturity models, providing a framework with which organisations can assess their current performance and put in place improvement plans.

11.Users of P3M3 include: Australian Government Information Management Office (AGIMO), London Underground, Department of Health and Manchester City Council

PRINCE2® is a Registered Trade Mark of AXELOS

ITIL® is a Registered Trade Mark of AXELOS

M_o_R® is a Registered Trade Mark of AXELOS

P3O® is a Registered Trade Mark of AXELOS

MSP® is a Registered Trade Mark of AXELOS

P3M3® is a Registered Trade Mark of AXELOS

MoV® is a Registered Trade Mark of AXELOS

MoP® is a Registered Trade Mark of AXELOS

For additional information on this new Joint Venture Company, please see the following links:

ItSMF-International: New owner for ITIL and the BMP Portfolio)

Posted by the UK Government:

For information on Capital :



Shari Brunette, President













03-28-2013 itSMF USA Announces NetApp as New Premier Sponsor

10-31-2012 itSMF USA 2012 Awards Spotlight "Best of the Best” in Service Management Industry Innovation and Excellence

08-30-2012 IT Governance Publishing and itSMF USA Launch ‘Thought Leadership’ Book Series

04-11-2011 itSMF USA Announces New 2011 Independent Research Study on Service Management Adoption and Its Impact for IT

09-21-2010 itSMF USA and HDI Announce Joint Service Management Conference for Fall 2011 and 2012

05-24-2010 itSMF USA partners with The Accredited Training Council Trade Association (ATCTA)

04-29-2010 priSM® Issues its First Credentials

02-08-2010 itSMF USA Opens Enrollment for International Professional Recognition for IT Service Management (priSM®)

02-01-2010 Staff & Line Joins itSMF USA as Silver Sponsor

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