itSMF USA AWARDS AND RECOGNITION
The objective of the itSMF USA Awards & Recognition Program is to shine the spotlight – literally and figuratively – on the best of the best in the ITSM industry and in the service of the membership of the itSMF USA. In doing so we seek to achieve a fully engaged and contributing membership through recognition, rewards, encouragement and reinforcement of the standards, mission, goals, values and principles of the itSMF USA.
The program is administered by a volunteer committee adhering to the stated criteria with the highest level of objectivity and rigor. The following document provides detailed information on the criteria established for each award as well as background information on the process.
itSMF USA Announces a New and Improved Awards Process for 2013
Winners at the LIG / SIG and Regional levels will be
recognized in our monthly News & Events Bulletin. Additionally, Regional
winners will receive a free FUSION13 conference pass and travel stipend. Chapter
winners will be selected by the itSMF USA Board of Directors and announced at
Awards submission begins April 19th and closes
June 1st, at midnight CT. Please submit your award packet to email@example.com.
you know your LIG or SIG is looking for volunteers to serve on the Awards
Evaluation Committee? Please contact your LIG or SIG President if you are
itSMF USA 2012 Awards Spotlight "Best of the Best” in Service Management Industry Innovation and Excellence
Honoring Outstanding ITSM Industry Contributions With Awards for Project of the Year, itSMF USA President’s Award, Interest Group (IG) Excellence and Member of the Year
Project of the Year Award - The Walt Disney World Resort
The Walt Disney World Resort is the largest single site employer in the world with over 58,000 Cast Members in one location. The recent consumer trend towards wireless devices combined with the huge workforce resulted in many unknown or rogue wireless access points. This service improvement project was challenged to identify, locate, and address unauthorized wireless access points located within the 47 square mile area (approximately the size of San Francisco) that contains Walt Disney World.
The project team was faced with a daunting task and addressed the risk by building, planning, and executing a "scavenger hunt" activity focused on finding, reporting, and cataloging rogue devices. Following the "scavenger hunt", a team of security and compliance analysts removed tagged devices or worked with users to bring them into a managed device program. In effect, the Disney project created an army of people (up to 100 per event) by "crowd sourcing" teams into fun team-building events employing an innovative use of ITSM principles and processes. The project team utilized the seven-step continuous improvement model to measure and direct the improvement efforts. They integrated incident, problem, change and configuration management processes to track progress, escalate issues, manage change, and address underlying root causes.
The 2012 itSMF USA President’s Award – Debbie Ingram
The President’s Award is presented to a board member or committee member who has made the most outstanding contribution to the itSMF USA president, the board of directors, and the itSMF USA and its mission, goals, values, and principles. The recipient of the 2012 President’s Award is Debbie Ingram, volunteer expert on the Marketing & Communications Committee, in recognition for her efforts on the development of a marketing strategy and campaign.
Ms. Ingram led the development of a campaign targeted to help with membership retention and membership growth, with tools and collateral that can be used across all of itSMF USA communication platforms as well as by our IG leaders. Working with the itSMF USA operations team, members of the board, and an external marketing firm, Ms. Ingram produced what initial feedback from interest group leaders indicates are tools and collateral long needed to help drive membership growth and retention.
The 2012 itSMF USA Interest Group (IG) Excellence Award – Minnesota LIG
The IG Excellence Award is given to recognize the contributions of the Interest Group which has made the most outstanding contribution in support of the mission and goals of the itSMF USA during the previous year. The recipient of the 2012 itSMF USA IG Excellence Award is the Minnesota LIG, which was represented by Becky Ryan, LIG president.
Over the past year, the Minnesota IG delivered quality programs resulting in high levels of participant satisfaction, membership growth and benefits to itSMF USA. Guest speakers brought in experience as educators, process consultants, and successful program managers.The annual Vendor Fair this year focused on ITSM strategy, planning, and governance. The Minnesota LIG regularly reaches out to other IGs to provide speakers on topics of interest.
2012 itSMF USA Member of the Year Award – John Kleist
The Member of the Year award recognizes an individual who has made an outstanding contribution in support of the goals and mission of itSMF USA over the past year through consistent service, integrity, and loyalty. The recipient of the 2012 Member of the Year Award is John Kleist III, from the Pittsburgh, Pennsylvania LIG.
Mr. Kleist joined the itSMF USA Pittsburgh Local Interest Group (LIG) leadership team in October 2010 as the Chairperson for Membership. Since joining the Pittsburgh leadership team, voting membership has increased by 15% year-over-year and ‘Friend of the LIG’ participation has tripled. Mr. Kleist also gave the Pittsburgh LIG a social media presence by creating a LinkedIn Group with more than 100 active members, a Facebook Fan Page and a Twitter Profile with now more than 100 followers. In May 2012, he became a member of the itSMF USA Social Media team, taking over all responsibilities for managing itSMF USA's presence on Twitter. In the past 6 months in this role, @itSMF_USA has added more than 200 new followers, increased its Klout score by 55% and has increased overall activity exponentially.
itSMF USA Lifetime Achievement Award
2010 – David Cannon
2008 – Leah Palmer
2007 – Ken Wendle
2006 – Butch Sheets
2004 – Ken Hamilton
itSMF USA Industry Knowledge Contribution Award
2011 - Dr. Suzanne Van Hove
2010 – Jack Probst
2009 – Alex Hernandez
2007 – itSMF Certified Partner Network Academia
itSMF USA Project of the Year Award
2012 - The Walt Disney World Resort
2011 – By business sector:
Public Sector and Higher Education – Emory University
Small and Medium Size Business – Society for Worldwide Interbank Financial Telecommunications (SWIFT)
Large Business – Charter Communications
2010 – By business sector:
Public Sector and Higher Education – Commonwealth of Massachusetts, Information Technology Division
Small and Medium Size Business – Maritz
Large Business – Oracle Global IT
2009 – Thomson Reuters Roger Bennett & Global Process Team
2008 – Procter & Gamble Product Lifecycle Management Operations Management Team
2007 – State of North Carolina Service Excellence Program
itSMF USA Rookie Interest Group Award
2010 – San Diego
2008 – Mid-America
2007 – Tallahassee
2006 – Central North Carolina
itSMF USA Member of the Year Award
2012 - John Kleist
2011 - Michael Caruso
2010 – Michele Bonner
2009 – Dhiraj Gupta
2008 – Teresa Mount
2007 – Kirk Holmes
2006 – Maria Metcalf
2005 – Denis Esslinger
itSMF USA Interest Group Excellence Award
2012 - Minnesota
2011 - Ohio Valley
2010 - Austin
2009 – Ohio Valley
2008 – National Capitol
2007 – Lehigh-Delaware Valley
2006 – Ohio Valley
2005 – South Florida
2004 – Minnesota
itSMF USA President’s Award
2012- Deb Ingram
2011 - Julie Montgomery
2010 – Chris Dancy
2009 – Brent Knipfer
2008 – Cassius Downs
2007 – Sallie Kennedy
2006 – Dennis Ravenelle
2005 – Leah Palmer
2004– Jean Ritala
itSMF USA Platinum Sponsor Award
2004 - Ron Nelson
itSMF USA Service Management Excellence Award