Print Page   |   Contact Us   |   Sign In   |   Register
Community Search

Cntrl N. Carolina LIG | Two Great Topics: Org Chg Mgt + Considerations When Changing Your SM Tech

Lehigh Delaware Valley LIG | Service Management in the Cloud

Boston LIG | The Quantum Age of IT

St. Louis LIG | Risk Identification and Data Breach Response (Dennis King)

Los Angeles LIG | Using Your CSI Register as the VIP Ticket to the C-Suite

This search is restricted to members only

Awards and Recognition
Share |

Announcing Our Local and Regional Award Recipients and Call for Lifetime Achievement Award and Industry Knowledge Award Nominations

Please join us in congratulating the Local and Regional selections for the itSMF USA Member of the Year and Project of the Year recipients. Be sure to join us at FUSION 14 in Washington, D.C. to find out who will be selected as the Member of the Year and Project of the year.

2014 Local Member of the Year Winners ... Congratulations!

Mark Kawasaki | Atlanta LIG
David Clifford |
Central Virginia LIG
Tom Herrmann | 
Chicago LIG
Pam Eifel |
Cleveland LIG
Bryan Coffman | Kansas City LIG
Leonard Neely |
National Capital LIG

Our 2014 Regional Member of the Year Winners!

2014 Regional Project of the Year Winners ... Congratulations to these fine organizations!

Call for Lifetime Achievement Award
and Industry Knowledge Award nominations


You could be a winner too!

Nominations are now open for two very select awards: the itSMF USA Lifetime Achievement Award and the itSMF USA Industry Knowledge award.  These awards are given to individuals that have made significant contributions to itSMF USA and the Service Management industry through their volunteerism and dedication to sharing knowledge to members of itSMF USA.

itSMF USA Industry Knowledge award

This award is given to recognize vital and excellent Intellectual Capital that improves the adoption and practice of quality IT Service Management and positively impacts the state of the art of IT Service Management

itSMF USA Lifetime Achievement award

To recognize an individual who has consistently made exceptional contributions to the IT Service Management industry understanding, acceptance, adoption, innovation, or improvement of IT Service Management best practices.

 Nominations for individuals to receive these awards will be accepted through Friday; August 1.

To nominate someone for one of these awards, please send a short essay describing the contributions of the individual and the justification for why they should receive the award.  All submissions are to be sent to


2014 Regional Awards Schedule

If you are interested in participating on the Awards Selection Committee, please contact

Not a member? This is a great time to for you to join us. Join today and submit your project.

Your 2013 itSMF USA award winners are:


Dr. Suzanne Van Hove - itSMF USA Lifetime Achievement Award

Cathy Kirch - itSMF USA President Award

Jeanette McGillicuddy - itSMF USA Member of the Year Award

Dallas/Fort Worth Local Interest Group - itSMF USA Interest Group Excellent Award

Assurant, Inc. - itSMF USA Project of the Year Award


This year's awards presentations are all available via the FUSION 13 YouTube channel


itSMF USA Project of the Year Award

2013 - Assurant, Inc. 
2012 - The Walt Disney World Resort
2011 – By business sector:

  • Public Sector and Higher Education – Emory University
  • Small and Medium Size Business – Society for Worldwide Interbank Financial Telecommunications (SWIFT)
  • Large Business – Charter Communications

2010 – By business sector:

  • Public Sector and Higher Education – Commonwealth of Massachusetts, Information Technology Division
  • Small and Medium Size Business – Maritz
  • Large Business – Oracle Global IT

2009 – Thomson Reuters Roger Bennett & Global Process Team
2008 – Procter & Gamble Product Lifecycle Management Operations Management Team
2007 – State of North Carolina Service Excellence Program

itSMF USA Lifetime Achievement Award

2013 - Dr. Suzanne Van Hove
2010 – David Cannon

2007 – Ken Wendle

2008 – Leah Palmer
2006 – Butch Sheets
2004 – Ken Hamilton

itSMF USA Member of the Year Award

2013 - Jeanette McGillicuddy
2012 - John Kleist
2011 - Michael Caruso
2010 – Michele Bonner
2009 – Dhiraj Gupta
2008 – Teresa Mount
2007 – Kirk Holmes
2006 – Maria Metcalf
2005 – Denis Esslinger

itSMF USA Interest Group Excellence Award

2013 - Dallas / Fort Worth
2012 - Minnesota
2011 - Ohio Valley
2010 - Austin
2009 – Ohio Valley
2008 – National Capitol
2007 – Lehigh-Delaware Valley
2006 – Ohio Valley
2005 – South Florida
2004 – Minnesota

itSMF USA President’s Award

2013 - Cathy Kirch
2012 - Deb Ingram
2011 - Julie Montgomery
2010 – Chris Dancy
2009 – Brent Knipfer
2008 – Cassius Downs
2007 – Sallie Kennedy
2006 – Dennis Ravenelle
2005 – Leah Palmer
2004 – Jean Ritala

itSMF USA Industry Knowledge Contribution Award

2011 - Dr. Suzanne Van Hove
2010 – Jack Probst
2009 – Alex Hernandez
2007 – itSMF Certified Partner Network Academia

itSMF USA Rookie Interest Group Award

2010 – San Diego
2008 – Mid-America
2007 – Tallahassee
2006 – Central North Carolina

itSMF USA Platinum Sponsor Award

2004 - Ron Nelson

itSMF USA Service Management Excellence Award

2001 – Brett Ostlund
Site Search: