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Nation's Capital LIG | Past and Present: 25 Years of Service Desk KPIs With Jeff Rumburg

Columbus LIG | The Continuing Journey To Become A Strategic Advantage

Dallas/Ft Worth LIG | “Metrics that Matter - Demonstrating the Value of Key Performance Indicators?”

Los Angeles LIG | How to Effectively Identify and Prioritize IT Service Improvements

Los Angeles LIG | Why Should I Partner with You?

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About Us
About itSMF USA

The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US.  A not-for-profit organization, itSMF is a prominent player in the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States.  This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow.  Come be part of the profession of IT service management.


The Vision of itSMF USA is that by the completion of fiscal year 2018 we will be viewed as:

•The trusted, independent industry unifier
•Advocates and ambassadors of ITSM to the broader IT industry and academia
•Enabling and facilitating conversations throughout the ITSM community about the future of the industry and the profession
•A collaborative community of ITSM professionals focused on applying ITSM principles to solve business problems
•The primary resource for and enabler of career development for ITSM professionals


Driving Business Value Through Developing IT Service Management Professionals
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